Hampton Inn & Suites Houston North IAH TX

Uyok Hanson

The location is perfect. The service is terribly inconsistent. This is the last time I would be using them. There is a front desk lady by name is Saied something who decides she was going to be as difficult as possible because I pushed back on a charge that emanated from a mix up between them and booking.com. She refused to call them to verify even after I showed her all the messages. By the time I stepped out to call booking.com myself, I get back to let them know the issue was resolved. The lady then assigned me a smaller room for a higher price which I paid , and when I was going to switch rooms I found out that she had housekeeping throw my things out already! I was shocked beyond words. But I decided to choose peace. Only to discover that the new room had a shower that wasn’t working and no telephone in the room to call reception. To top it off, some of my things were missing and when I called with my cell phone, she said I could go back to my former room and look for my things. Mind you , I had spent two nights and close to $400. So if you’re tired and need peace of mind, this place ain’t it. I never use the R word. But that was definitely the vibe that I got from the front desk “manager”. Please do not go to this hotel. I am repointing them to the BBB

4 months ago

Dr. RL

This is a low-cost Hilton property. That is pretty convenient to the highway. It’s just so so clean. There was a pubic hair on my sink. The rooms are big and have a chair to sit in. But strangely, the TVs have no local channels. I’m staying here now on a Sunday in the fall, and there is no football to watch on TV. Even the local Houston Texans are playing, and they can’t be watched. The front desk says they are smart TVs, but they cannot download additional apps, and YouTube TV is not available. They don’t even have access to NFL football in the lobby outside the breakfast area. If you’re coming too late at night and only need a place to sleep, you can stay here, but if you’re staying here for a few days, as my plan was, there are probably better options.

2 months ago

Joseph Sproul

Coffee? I literally have stayed at hundreds of Hilton branded properties (Mostly Hampton Inn) and have always had hot coffee ready for patrons, not only was the “Light Roast” cold, it was 6-12 hours old. I asked the front desk for a fresh brew, he states “THEY” only make it in the morning? revoke this franchisee’s contract!

a month ago

D HARRIS

Had trouble with the heat not working in the room. Had to change rooms. The room is dated and needs repairs but is clean and the bed was fresh smelling and comfortable. I travel frequently and will try a different location for my next stay. See photos.

2 months ago

Alberto Fernandez Mtz.

Perfect location, but the rooms need cleaning and the toilet paper was used; it should be new because I don't know who used or touched it before, and they should have put more than one roll. The TV stand was broken. They should provide better service because it's not free.

3 months ago