Hampton Inn & Suites Houston I 10 West Park Row TX

Fernando Gallegos

This is my first time staying at this location and I have to say the location is great and outside was clean and the lobby was clean as well with the usual coffee and hot water available for chocolate, tea and of course dark and regular roast coffee. I do have two complaints though that made my stay a little uncomfortable. The first was the room temp. Coming into the room for the first time it was a bit warm, which we of course figured its due to no movement in the room for the thermostat to cool down so we put it to 65 and cool and the room never got to a comfortable temp. Now I did not complain at the time since it was the really late and the wife was trying to rest but I did let the front desk know in the morning. And they did say they would of moved me if I had said something last night. So no real fault on the staff for not knowing my issue. Now my biggest complaint and this has happened at other hotels also has been that even though I have they do not disturb sign on the door the cleaning staff comes knocking on the door rushing us to leave at 10:30am when check out is at noon. This has been an issue with the cleaning staff at other locations also. And to be honest I never know if the complaints and or reports of this happening ever gets resolved, but it's just something to make note of if your staying at this hotel. I did not get up in time for breakfast so I was unable to see what was there but kitchen area was clean as well just a note on that. Thank you for reading this and hope it helps if you want to choose to stay at this hotel.

3 months ago

LaShonda Benning

I am extremely upset and disturbed by my stay at Hampton Inn & Suites Houston I-10 West Park Row. I stayed in Room 416 , where there were **BED BUGS**. I have **painful, itchy bites on my arms, face, and legs**. This was traumatic and completely unacceptable. What makes this situation even worse is that I was not traveling alone. I was at this hotel with my son and his basketball team for a tournament (an independent school district team), and other members of our group were affected as well. This caused panic, stress, and fear for multiple families and players who trusted this hotel to provide a clean and safe environment for their children. Instead of focusing on the tournament, we were dealing with bites, discomfort, ruined clothing and luggage concerns, and anxiety about taking bedbugs home. No parent should have to worry about that especially at a hotel that represents a reputable brand. This experience ruined our trip and caused physical discomfort and emotional distress. I am formally requesting a full refund and expect this issue to be taken seriously. Bedbugs are a serious health and sanitation issue, and this situation should never happen. Until this hotel addresses the problem and shows accountability, I DO NOT recommend staying here and will not return.

2 months ago

Aubrey Bobé

I was really disappointed in my last stay here at the Hamptons. When I tried to check in I had issues with my reservations and the guy at the front desk wasn't nice or helpful at all while I tried to resolve the issue. After I got that settled, they put me in a room that had mold coming down the walls. The bedding smelled completely like urine as well. When I brought this to their attention they did switch me rooms but to a room where the AC only worked if the temp was at 65. They sent someone up to "fix it" but all he did was look at it and basically say to leave it at 65.

3 months ago

Tashfin Gul

This is at best a 2 star place to stay. 1 room even had dead roaches in the refrigerator. The bathrooms and the rooms were not as we saw in the pictures. There was no upfront conversation about any charges. From my $100 deposit for two rooms for our 2 day stay, they deducted $8.98 for something?! for each day. God knows what. Their main entrance doors were getting stuck and they fixed it whilst we were there. They don't give you a small water bottle for welcoming guests. There was no soap or lotions filled in the bottles there. You had to ask for room service as soon as you walk in or else they don't come in. Some people have revved up about the property. Maybe they saw something in the property we didn't.

5 months ago

Candy

The staff including front desk clerk and manager are the rudest people I have ever encountered on any trip I have taken to Houston. I will never use them again, I hate I ever booked with them. You would think a manger would try to resolve an issue instead of making things worse. I have never had an issue with Hilton hotels but this one by far is the worse staff ever!!!! There was an issue with bed bugs and the room was not cleaned dirty restroom, air did not work, and very dusty like mold!!!!

a month ago