Hampton Inn Houston Hobby Airport

Janisse Dlleguas

The night person at the front desk was nice. The room smelled really bad, it was damp, humidify there was no signal on the TVs, lots of people making noise in the hallways,, there was no quiet time like in other hotels, no bed sheets for the sofa. But what bothered us the most was the breakfast—are you kidding me? Sausage biscuits, pancakes on a stick to heat up in the microwave, no bread, no juice, no cereal, not a hot breakfast as they say in the advisement/online. Very disappointing, especially since I've traveled all over the United States and have never encountered a Hampton like this one. I am a diamond member and this Hampton is the worst. Completely unacceptable.

a month ago

Maya S

This hotel only gets one star because of the staff. Everyone was very nice and welcoming when I stayed here last month. Yes this hotel is a roof over your head, but even in the Houston humidity they do not clean well enough. I do believe this entire hotel is infested with mold. The front desk did move me to a different room after I complained about the mold. But I could tell there was mold in the second room as well but it had probably been treated more recently. The free breakfast was good 👍 It seems like all the hotels in this area have mold which is why I didn't try to change hotels unfortunately.

3 months ago

Michael Smith

Rooms were clean and as advertised but Tabitha at the front desk was exceptional. She was friendly, helpful and a pleasure to chat with. She should teach your new employee's on the proper way to deal with customers.

3 months ago

Christina Adriano

We communicated about having issue turning off shower is an issue and asked to send room service. Desc service isn’t polite, rude. Easy to turn on regular shower handle shouldn’t struggle to turning it off, there’s no room service staff according to the front desc person. We didn’t have the choice but to leave the water running.

4 months ago

Kevin Webb

Not impressed. Long time Hilton customer. Diamond member. Stayed here because it was right at the airport and I have a 6am flight. Arrived and as you walk in the building smells damp. Got to my room and the TV sound worked but no picture. No big deal, things happen. Expected to be put in another room but they wanted to send maintenance. Ok, we will try that. 40 minutes of waiting and knowing I would end up changing rooms maintenance finally shows up and I had to change rooms. Front desk hung up on me when I tried to explain. Placed into a room that is straight out of the 1970 Howard Johnson. Not impressed at all. Tried to change to another Hilton property but no availability. This was not the cheapest hotel in the area either.

5 months ago