Fairfield Inn & Suites Houston North Spring

B Family

Have to say, I was seriously disappointed. I travel a lot and and stay in marriots regularly and have mariot status. I showed up and the lady working wasn't very pleasant. After checking in, I was told, we dont have any water when asking. I shrugged it off trying and asked if the pool and hot tub works as I was with my son on this occasion. She said absolutely, yes. We go out and the pool/hot tub did not work and broken brick all over. This is just where it started, going in to my room, not just a few but nearly ALL the walls are scratched up, The floors are all stained and looks like gum and spit everywhere. The bathroom lights in the room were rusted over, hook on door had nearly fallen of, not to mention the smell wasn't terribly smell but not a clean one. I would choose a different hotel Attached pictures to show everything discussed.

3 months ago

Brian McCall

An amazing staff and excellent service — everyone was super kind. The hotel could definitely use a touch-up, though. The exterior curb appeal isn’t the best, and there were stains and shredded carpet in the room. The hallways on the guest floors definitely need to be repainted.

4 months ago

Kami McDowell

We are not overly particular regarding hotels…I think it is good to give grace when possible. We were at this location for 6 nights. Very musty smelling Gouged walls—terrible looking No internet at all for five of the days Washing machine did not work Multiple broken tiles in elevator, crooked toilet, rusty light fixtures It took three days of requesting room cleaning for it to actually happen. My husband, daughter, and myself repeatedly bashed our leg/knees on the bed frames that are sticking out WAY too far! This hotel needs MAJOR repairs/updates. The staff was great, the breakfast food was really good. I would NEVER choose to stay at this hotel again.

4 months ago

Alexander Cooke

Horrible hotel, do not stay here. Front desk staff is great but rooms look like a trap house, food on floors, insects, stains, mold all over bathroom. I vacuumed my own room, bought cleaning supplies to make toilet clean enough to use. BEWARE pictures online are old and fake

4 months ago

Erica Davis

As a Marriott member I’ve come to expect a certain level of hotel. This one was a huge disappointment. There’s paint chipping off the walls, looks like an attempt was made to touch up the sink as well. As soon as we walked in the room it smelled. I can’t place what the smell is, maybe musty. Oh and I wouldn’t offer that you have a pool. That thing is greener than the highway signs. Complete disgust.

5 months ago