Fairfield Inn & Suites Houston Intercontinental Airport

The location was perfect. The had a shuttle that was very convenient. They also had fresh water and coffee all day that was great. The staff was very friendly and accommodating. The breakfast attendant was so nice and gave us her personal banana since the breakfast didn't have that option. The rooms were fine but a bit dated but the other positives out weighed the room.

a month ago

The hotel was nice once we got there. but myself and several other people that were trying to get a shuttle from the airport to the hotel would call the required number and it would ring and ring and ring and ring and ring and nobody would answer. once I got to the hotel, I was in the lobby and the person was behind the desk and just ignored a ringing phone. that seems to be the biggest problem. Sat in lobby after checkout for about an hour and alot of the time, there is no one behind the desk. Room was good. Breakfast was good. Coffee was good

a month ago

The location is great as it’s just minutes away from IAH. Check-in was very easy and took less than two minutes. The room was set up nicely with a separate part dedicated to an additional tv and pull-out couch bed. There is ample lighting and seated space. A nice sized desk for the work I needed to do and small side tables that can be brought in front of the couch. Having a small fridge and microwave is very convenient. The sell some food items near the check-in desk. The bed itself was not comfortable. It was pretty soft and I could feel the springs or supports. It is definitely time to replace the mattress. Noise was kept to a minimum even with the hotel being sold out for the night.

2 months ago

I got a room upgrade as a Bonvoy Platinum Elite member. Rooms are nice and have everything you need. Free breakfast in the lobby everyday, pool, 24hr gym. There is a free shuttle to/from the airport on request and they’re on time with pickups in the morning. I would stay here again

a month ago

This stay was not at all what I expected from a Marriott hotel. The rooms felt dated and lacked basic modern features—there was no ceiling light, only bedside lamps, which was unusual. The thick carpeting throughout the entire hotel made it difficult to maneuver luggage. What stood out the most, unfortunately, was the customer service. Check-in went smoothly, but the experience at check-out was disappointing. The front desk representative was neither polite nor professional, which left a poor final impression. On a positive note, the breakfast wasn't half bad. There was a solid variety of options, including convenient grab-and-go items as well as fresh offerings like fried eggs and make-your-own waffles. Overall, this isn’t a hotel I would choose to stay at again unless it were my only option.

2 months ago