Fairfield Inn by Marriott Houston Northwest Willowbrook

Chris Sparks

Ashley was at the front desk and had been the hero of my night! She was kind, patient and helpful while I panicked about too many things. She remained professional and courteous through the whole interaction. I will be recommending this place, and her, to anyone who visits me?

a month ago

Laulasi Carrasco

Spotless cleanliness, but several issues need improvement The cleanliness of both the rooms and the hotel overall was truly impeccable, which we really appreciated. However, there are several areas that require urgent attention. The breakfast was very limited, lacking variety compared to other hotels in the same category. Upon arrival, we had to request a room change because the bathtub had mold and the bathroom door wouldn’t close properly. While the staff did accommodate the change, these are issues that shouldn’t be happening in the first place. Overall, despite the great cleanliness, the hotel lacks attention to detail in terms of maintenance and finishes. I wouldn’t recommend staying here unless these aspects are improved.

8 months ago

Vivi Trinh

This hotel is by far one of the best by Marriott! The hospitality is beyond amazing! Between the awesome front desk staff, to the friendly housekeeping, my family and I felt most at home here. And the breakfast, Serena is so kind and accommodating every morning and her breakfast is so tasty! It’s supper clean and well organized, she does such a good jobs every morning and always has a smile on her face. The hotel manager is so kind as well. You can tell that this hotel staff actually Cares about their guests and that makes a huge difference. Thank you to everyone at the Fairfield!

11 months ago

Kyle “EK” Warner

This is my favorite hotel across the country. Marriott as a company is great, but this location is 🔥. The rooms are always clean and stylish. The customer service is amazing. Great recommendations and always accommodating. The real shine comes from the cooks. Everytime in here Ms. Serena is there to make delicious food. I've been to fancier places and the food doesn't match. I could feel the love behind the cooking. It brought tears to my eyes today. Reminded me of a meal that my late father made me as a child. I highly recommend this place if you're in the area.

8 months ago

James Jacobs

The customer service were not good here. I will never return to this location. My friend had a roach in his room. I had a bug in the bathroom when we asked for more towels for our rooms, the responses we got were unprofessional. They didn’t tell us before we checked in that the water was off. They didn’t want to relocate us to another Marriott nearby or give us our full refund.

5 months ago