Extended Stay America Houston Sugar Land

I had a very disappointing experience staying here. The room had roaches, which is completely unacceptable for any hotel. On top of that, basic services like clean towels and washcloths are not included you actually have to pay extra to receive them also you have to dump your own trash. Which none of that is explained to you at upfront. The check-in process was also extremely difficult. I initially tried to book one night, because I came a night earlier than my reservations but the staff member assisting me seemed unfamiliar with the system and struggled to complete the reservation. After finally getting checked in, the next day the staff told me if I kept my same room it would be extra, claiming it was an “upgrade,” so I moved to a different room witch was the exact same as the other room so they really tried to rip me off. Between the poor customer service, the cleanliness issues, and the extra charges for basic necessities, this place felt more like a shelter than a hotel. I would not recommend staying here.

3 weeks ago

Every single person that works here, from morning, even the evening shift- Are very nice and helpful. The housekeeping ladies are super nice, the manager Reba Is very helpful and goes above and beyond. The maintenance guy is super kind as well, I’ve only spoken to him in passing because luckily- I’ve not had any issues with my room. I have been here for about a month now, and it is super comfortable. The other guests Are all extremely nice, and for the most part people mind their own business. I have, of course, read the previous reviews, and I have to say I disagree with a lot of them. Everyone has their own experiences, but as far as mine, I’ve never smelled smoke in the hallways, and I’ve not had any bad experience. The only thing that I’ve ever smelled in the hallways is the lemon scent cleaner that the housekeeping uses. Which actually smells very good. And of course you smell the delicious food that the other guests cook. This place definitely gives the feel of an actual apartment building. And the fact that the manager, as well as the other staff Are kind & helpful- it makes things even better! I would highly recommend this place.

4 months ago

This was my first time at this Extended Stay and it was great. I stayed one night. The check in was quick and easy, the room was clean and smelled great, everything worked and it was quiet and peaceful. The location was great it was by the main freeways and roads making it accessible to get to places. I will definitely use them again.

a month ago

!!DONT DO IT !!The staff wasn’t bad and were generally okay to deal with, but the cleanliness of this hotel is unacceptable. The room was dirty, poorly maintained, and clearly not properly cleaned. Strong odors, grime, and an overall uncomfortable feel made it hard to stay here. Even with decent staff, the condition of the rooms makes this place not worth the money. I would not stay here again.the first night I put roach traps everywhere it was so bad I considered fogging the hotel room the second night I didn't even sleep in the room found two roaches in the sheets and the third day canceled my 90+ day reservation and slept in my truck with all my stuff 0/5 stars .

4 months ago

Horrible Place and Experience. This place is not even to keep the Animals. Directly, Filthy, Bad Smell, all Broken Cabinets with Mold. Irresponsible Staff. Nothing Right about this place. I was doing late Check In, Doors were locked , they kept us 30 minutes outside in the Cold. Nobody was picking up the phone either. I had to call main line to get some one there to checked us in. Took forever to Check in. Nothing was working properly at this place. They couldn't even email or print my receipt or itinerary. When I went inside the Room, I couldn't not even spend 5 minutes there. I had to Cancel and Checked out right away , Which was another hassle. Do not believe the pictures they show online. People Stay Away from this hotel. It took me 3 hours a Nightmare to deal with this situ

2 months ago