Extended Stay America Houston Sugar Land

Meg Eldred

Every single person that works here, from morning, even the evening shift- Are very nice and helpful. The housekeeping ladies are super nice, the manager Reba Is very helpful and goes above and beyond. The maintenance guy is super kind as well, I’ve only spoken to him in passing because luckily- I’ve not had any issues with my room. I have been here for about a month now, and it is super comfortable. The other guests Are all extremely nice, and for the most part people mind their own business. I have, of course, read the previous reviews, and I have to say I disagree with a lot of them. Everyone has their own experiences, but as far as mine, I’ve never smelled smoke in the hallways, and I’ve not had any bad experience. The only thing that I’ve ever smelled in the hallways is the lemon scent cleaner that the housekeeping uses. Which actually smells very good. And of course you smell the delicious food that the other guests cook. This place definitely gives the feel of an actual apartment building. And the fact that the manager, as well as the other staff Are kind & helpful- it makes things even better! I would highly recommend this place.

3 months ago

Nazir Hasan

Horrible Place and Experience. This place is not even to keep the Animals. Directly, Filthy, Bad Smell, all Broken Cabinets with Mold. Irresponsible Staff. Nothing Right about this place. I was doing late Check In, Doors were locked , they kept us 30 minutes outside in the Cold. Nobody was picking up the phone either. I had to call main line to get some one there to checked us in. Took forever to Check in. Nothing was working properly at this place. They couldn't even email or print my receipt or itinerary. When I went inside the Room, I couldn't not even spend 5 minutes there. I had to Cancel and Checked out right away , Which was another hassle. Do not believe the pictures they show online. People Stay Away from this hotel. It took me 3 hours a Nightmare to deal with this situ

a month ago

Kai King

!!DONT DO IT !!The staff wasn’t bad and were generally okay to deal with, but the cleanliness of this hotel is unacceptable. The room was dirty, poorly maintained, and clearly not properly cleaned. Strong odors, grime, and an overall uncomfortable feel made it hard to stay here. Even with decent staff, the condition of the rooms makes this place not worth the money. I would not stay here again.the first night I put roach traps everywhere it was so bad I considered fogging the hotel room the second night I didn't even sleep in the room found two roaches in the sheets and the third day canceled my 90+ day reservation and slept in my truck with all my stuff 0/5 stars .

2 months ago

Meggan Eldred

This place easily feels like home! The location great, it’s very quiet, big comfy rooms & clean! Reba has been very helpful, as well as the other staff. I read the previous reviews & I have to say: I’ve never had a negative experience here! If you are on a work trip, in between homes, or on a vacation: I would definitely recommend staying here!

4 months ago

Kimberly

Quiet and clean rooms. Staff has always been friendly and very helpful anytime we needed something or had questions. Reba the Manager for the property always makes sure that needs and concerns are addressed and that you are enjoying your stay. They do have vending machine on property with drinks and snacks always stocked in it and restaurants and gas stations within walking distance from hotel.

4 months ago