Extended Stay America Houston Northwest

Destiny was awesome. She should be the manager. She has a kind heart and actually helps the people staying there. Keep up the good work. Far as the hotel elevator always breaks. Smells like dog and has dog poop all over the sidewalks. Roaches are really a problem here.

5 months ago

Had a reservation with them for the weekend but they didn't have room reserved and when they said they would provide a free upgrade, the upgraded the room was full of smoke and the lobby was also full of smoke, and the fire alarm was ringing again and again which was being turned off. After that they said they would process the refund but that also never happened. There is no professional antiquities in terms of how to answer a question. Have had to repeat to them a couple of times for refund still they would behave as if they don't understand english. I wouldn't recommend this hotel. Nearby Holiday Inn is what I booked which was good, a bit costly but doesn't waste an hour in terms of giving the service paid for.

2 months ago

Hi! I am a current guest here in between apartments. I want to share what they DON"T tell you before booking. Free and paid Wifi is super slow. The Enhanced or paid is 1 hour for $1.99, 1 day for $5.99, 1 week for $22.99 - the one I picked, and 1 month for $31.99. Not much in difference in speeds. I am only getting 2 bars on the ESAConnect wifi. If you have Verizon and your phone and plan has the 5G Ultra Wide band service, then just tether your phone. I got full power to a tower and got MUCH faster speeds than the Enhanced wifi. Examples using the SpeedTest app on my Windows PC Speed before purchase Ping 12ms, Download 11.05 Mbps, Upload 8.95 Mbps Speed after purchase Ping 12ms, Download 12.60 Mbps, Upload 10.55 Mbps Verizon 5G Ultra Wide Band Ping 33ms, Download 364.22 Mbps, Upload 62.53 Mbps Outside of the Wifi. Negative things: My room had damage, specifically with one of the light plates, and a loose panel in the kitchen counter. The cabinets Additionally, one of the stove knobs is a different color than the others, and the burner plates for three don't fit fully. The screen over my window has parts of it in pieces and doesn't look secure The bed is very hard and firm. It will take a bit to get used to sleeping on a soft or plush bed. Netural thing: They was painting my floor hallway on the following 2 days after check-in ON the positive things. Staff is very friendly to attend to my needs, like when I requested a large trash bag or extra muffins be placed during the Grab and Go Breakfast Hour. They also honored my notes requests at booking, They are painting each room after check out, which is a problem with my severe asthma. I was able to get placed into a room that hasn't been painted yet. There was a glitch on the ESA Website with the rate when I booked my room, and they honored the price I booked. I am getting a significant discount per night compared to other extended stays that have availability to check in at the time I did. They have interior elevator and corridors for safety and it's quiet. There is no noise from 290 or other guests. Most important, I don't see any bed bugs. I figured with everything in my length review of this Extended Stay America deserves a 3 stars here on Google.

6 months ago

Buy your own roach killer. The elevator has not worked in 2 months

2 weeks ago

Serena was very hospital helping us book a reservation for our new location! Happy NY thanks Serina!!!!

a month ago