Extended Stay America Houston Nasa Bay Area Blvd

They are in the process remodeling but it’s not on the web site the rooms on web site is a lie new dishwasher don’t work the 2 eyes don’t work does not have coffee or coffee pot in rooms sink has major leak under it tub is like baby oil had to change my sheets they was dirty if you are in a bind need place lay your head for the money this place is it but if you want to stay at a nice place to stay don’t stay here oh and the pool is out of order and only 3 rd floor is half way put together new stuff avoid 2 nd floor and 1 st floor is out of order if the heat didn’t beat us up on the bike and we didn’t have reservations we would have not ever stayed I would stayed in the hood cause they at least have respect for other people sleeping at 3 am to 2 pm yelling dogs barking people banging on walls and yes. Called front desk and ask if they could deal with the noise I would like at least 30 min worth of sleep and I be dam here comes housekeeping banging on the door and I have the do not disturb on the door I hope the hotel we going to in San Antonio is better if not I’m going to cry

8 months ago

This was the absolute worst hotel stay I’ve ever experienced. When we got to the hotel we had to wait almost 30 minutes before an employee checked us in. The hotel smells awful like trash and urine. When we finally got to our room there was sizable dead roaches on the floor near the beds. There is a large gap under the door leading to the hallway (about 2 inches) I booked for my family of 5 and had to request bedding to meet our needs. When I asked for more bedding/pillows I was told “let me check, I think we’re out.” Luckily the lady had some blankets but no pillow the first night. When we folded out the sofa for my daughter we quickly folded it back up because there were blood stains on the mattress cover that had obviously never been washed let alone even checked. It was late or we would have requested another room. The second night thankfully they had 1 more pillow available. The grab and go was worthless so my hopes of saving money on breakfast went away quickly. Kids are always exited for hotel swimming pools but this one looks to have not been serviced in quite sometime and was greener than green also putting off a stagnant smell. The side exterior door leading to the parking lot had a broken lot leaving the building un-secure over night which is not something a father appreciates when traveling with his family. Over all this is an awful hotel. I will say the staff does try with what they have and only at check in did the staff show no care at all but they obviously can only care as much as the owner/management does. I honestly don’t know how this hotel passes health and safety inspections and believe the doors should be shut until it’s been well serviced as a whole. We will never stay at an extended stay again.

2 years ago

A big sign out front under new management, rooms were clean, including bathroom and kitchen. Check in is at 3pm I arrived at 4pm my room with a king bed was not ready, I returned at 430pm my king bed room was still not ready, staff asked if I would take a queen bed, I said sure as a queen room was ready. Pool was clean.

a year ago

When I arrived in the room, my fold out couch was broken. I let the front desk know. They offered to put my son and I into room upstairs. We declined, upstairs has a strong smell of Marijuana smell. Nothing you would want to put your kids around. Breakfast was small packets of oatmeal and coffee. My TV did show any channels working. Customer service was good.

2 years ago

It has been more and more amazing of a stay here each time I come back. Especially this time currently. The front desk is so attentive to customer needs and goes above and beyond to help customers become and stay satisfied. Jackie, Jordan and Stephanie are caring and honest people who are the current staff I’ve encountered while staying and they have really just made me feel at home. Going through the transition I have been hasn’t been easy for me however the concern and genuine care they’ve all shown me has given me such a relief in getting situated again. Feels like a home almost and I just Can say that I’m more than thankful to have them as working-neighbors haha. Thank y’all so much! Location is perfect due to the position and Street it’s on, it’s easy access to everything! They keep you stocked on clean towels, rags and linens, will wash your sheets and bed spread daily. Very courteous and respectful to privacy and comfort. They make it known in their actions they’re only there to help. They keep the breakfast area stocked and clean. Will go above and beyond in being attentive to customers personal needs, from what I’ve personally witnessed and dealt with in my own personal situation. They went out of their way to make things easier for me and surprised me with news that was a relief in the entirety of my current lively hood. 10/10 recommendation to anybody looking for a room to book! Again thank y’all so much.

3 years ago