Extended Stay America Houston Galleria Uptown

B Williams

I checked in this hotel for three weeks, but checked out early. American Cancer Society set me up here, which I appreciate their generosity, the room smelled like mold and mildew as soon as I walked into the room. I sprayed room disinfectant and wiped everything down with pine sol and scented disinfectant. After the fragrance from the disinfectant would subsidize, the mold smell would return. I repeated over several times. I finally decided to look in windows. There was black mold very obviously on the windowsill. I reported this to the manger, and he wrote a requisition, but no one came to remove the mold. The next day I was assured someone would take care of it, but no one came the second day. I finally decided to take photos and showed them to the person at the front desk. She texted the manager along with a photo of the windowsill, and I was told I could change rooms. Also the refrigerator and microwave were rusty on the outside, and the curtain that covered the closet look as though someone threw up on it...awful! The next room, the refrigerator was also rusty on the outside and leaking on the inside. The was no trim around the bath tub and the linoleum was curled up, and it looked gross underneath. There were no drain stoppers in the face bowl or tub. Someone emailed me and said it was not mold but rust according to the engineer. I don't see how to insert photos, I really want you to see this, and you be the judge. I was there to go to MDAnderon Cancer Center. No one should be exposed to mold and definitely not Cancer patients. RUST IS BROWN NO BLACK! (9/17/25) AMENDMENT: WOW! There are four people who know the truth: Me, you, engineer and most importantly, God. Let your conscience be your guide. Billie W. Harris

3 months ago

Mark Davis

When I stayed i was told at the time that the water heat was out so there was only cold water but it should be fixed the next day. The whole trip I was there the water was never fixed so it was either cold showers or go else where to shower. With the way that I booked my room it would be hard for me to get a refund so I had to wait it out and find other means for a hot shower. There was also a lot of gnats swarming around one night in my room to were I had to go buy spray just so I could get some rest. This is an older hotel so I understand that there will be problems but situations like this should be fixed as soon as possible.

a month ago

princess hiba

The best thing about this hotel is the location — very convenient and close to the Galleria area. Other than that, it’s not the best place. It’s a self-service hotel with cleaning only once a week, and you have to take out your own trash. It does have a kitchen, which is good for long stays. The staff weren’t very friendly at the beginning, but they were nice to me during the last couple of days. Overall, the cleaning and service don’t really match the price

4 months ago

HeadSneaker

Miss Tanya was very helpful. We need a microwave and she delivered. We really appreciate her service even though we were not immediate guest of the hotel

a month ago

Elaine Daniels

We checked in late on Sunday and pleased with the room. We had a problem with the sink they corrected early Monday. There was no shower chair available, but that was the only glitch and the service from Ms Sarah and Ms LaTanya was excellent each time we passed the front desk! Very pleased with our stay even with the traffic between here and MD Anderson.

6 months ago