Embassy Suites Houston Near The Galleria

Overall, my stay was okay, but this hotel just wasn’t my cup of tea. The biggest issue is how extremely outdated the property is. The walls looked like they had 15+ layers of paint, and the entire building feels overdue for a renovation. The elevators were very slow and had a hard jolt when stopping. There was a note posted saying repairs were underway, which made sense. The pool area was shabby. I know it’s winter, but I still would have liked to sit poolside and read a book, and it just wasn’t inviting. The booths in the dining area are old and unstable, and you genuinely feel like you are falling when you sit down. In the room, the toilet would not flush properly unless I held the flapper, which was annoying. While the room was visually clean, I left a drink on the table and came back to find a roach in it, which was disappointing. Housekeeping only cleaned the room once during our three day stay. On the positive side, the water pressure and temperature were excellent, and the happy hour was a great perk with free drinks. The location is fantastic. The Galleria is about a seven minute walk and very convenient. This hotel might be a decent option for families looking for an affordable stay, but personally, I would rather pay a premium for a nicer, more updated hotel. The owners really need to put money into updating the property, because the location alone has so much potential

a month ago

This location needs lots of help. Starting with the elevators, only one was operational for the whole hotel. The second elevator experienced a critical failure, resulting in an emergency controlled decent, which my family and I got to experience first hand. Let's just say my wife had thoughts of Final Destination for a moment. While there, we never had hot water for our shower, mildly warm, more often cold. Room is dated and needs maintenance. Breakfast was decent, good choice of selections. However, the bright spot was the front of the house. Upon check-in, the young lady had a very cheerful disposition and had me laughing when the system jacked up my reservation. With confirmation in hand, and her light-hearted humor, we worked our way through the issue, and I got to my room. Lastly, my team and I have concerns when we see Houston PD walking around the parking lots and in the lobby. Seems that there have been issues in the past, which I got to see first hand when two people decided to have an all out action-filled couple minutes in the landings.

2 months ago

Worst Embassy Suites I have stayed in and I won't return. Bed was awful. More water came out of the bathroom sink than the shower. The sofa cushions had multiple stains on them. TV remote batteries were dead. NO muffins were put out that morning and I asked! One set of 2 elevators that was really slow.

3 weeks ago

I stay with Hilton frequently for business and chose this property for a personal trip using points. Unfortunately, the experience did not reflect the brand standard. We were significantly overcharged for drinks and a meal. After raising the issue, management later explained that another guest’s tab had been placed on our tab. The suggested resolution was that we contact those guests directly or have them return to the hotel to settle it.. what?? Mistakes can happen, especially during ownership transitions, but asking guests to resolve internal billing errors themselves is not an appropriate solution. Hilton Honors corporate ultimately stepped in and reimbursed us, and our bank temporarily credited the charges. I appreciate the corporate response, but the property-level handling was disappointing.

2 weeks ago

My stay at the Embassy Suites was excellent from start to finish, and a huge part of that was thanks to Arieal. The property itself was clean, comfortable, and welcoming. My room was spacious, the amenities were great. But what truly set this stay apart was the level of service. Arieal went above and beyond in every interaction. She was warm, professional, and incredibly attentive. Whether I had a question, needed assistance, or just passed by the front desk, she was always helpful with a great attitude. She made the entire experience feel personal and stress-free. Embassy Suites already offers a great environment, but employees like Arieal make it exceptional. I would happily return and definitely recommend staying here — especially if you get the chance to be helped by her.

3 months ago