Embassy Suites By Hilton Houston West Katy

Extremely Frightening and Unacceptable Safety Failure I am still shaken by what happened during my stay. After checking in and being given my room key, I went up to my assigned room expecting it to be empty and ready, as any guest would. When I walked into the bedroom, I was horrified to find a man already asleep in the bed — with a very large firearm lying next to him. This was an extremely frightening and dangerous situation. I had no way of knowing who this person was, why he was there, or how he would react to a stranger entering the room. For a hotel to place a guest in a room that is already occupied, especially under these circumstances, is a massive failure in safety and security. I immediately left the room and alerted the front desk. While staff were notified, the fact that this could happen at all is deeply concerning. Guests should never have to fear for their lives simply by entering the room they were checked into. This experience has completely destroyed my trust in this hotel’s safety procedures. Proper room verification and security protocols are not optional — they are essential. I would strongly caution others to think twice before staying here until serious improvements are made.

3 weeks ago

We stayed at this hotel while visiting Houston. The hotel is off a main highway. Very noisy if you are staying on side facing the highway. Rooms were big and clean . Beds are very comfortable. The breakfast was amazing. The omelet station was out favorite and the cook was very friendly. The front desk staff our 1st night checking in was very nice. The 2nd night the front desk gentleman was somewhat annoyed when I asked for additional towels. Overall the stay was good.

2 weeks ago

My wife and I would like to point out the exemplary service given by Van and Cameron at the front desk. We live in Katy, but wanted a weekend away from “life” for my wife’s birthday. Van went above and beyond. Room was clean, we felt extremely safe, and it was everything we hoped for. Van even facilitated surprise chocolate strawberries and champagne for my wife. ❤️ Never again will we even consider another hotel. Van, Cameron, and this location has won our heart. Thank you Van. From Alfred and Crystal Bongato

a week ago

Absolutely amazing stay. This property feels brand new and spotless — everything smelled fresh and clean throughout the entire building. From the moment I walked in, the staff was incredibly friendly, welcoming, and efficient. Check-in was quick, and they even helped me out with a few things I had forgotten without hesitation. The complimentary evening reception was a really nice touch, and breakfast was great with plenty of options. Parking was easy and convenient, which is always a plus. Honestly, there’s nothing to complain about — great value for what you get, excellent service, and a very comfortable stay overall. Highly recommend. Five stars all the way.

2 months ago

I had a wonderful stay at Embassy Suites by Hilton Houston West – Katy! From the moment we arrived, the front desk staff…especially Cameron and Alexis…were incredibly welcoming, kind, and professional. They took care of our needs promptly and truly made our visit feel inviting and worthwhile. You can tell they genuinely care about their guests, and that kind of service makes all the difference when traveling. Hands down, the best staff of the night… they absolutely deserve recognition (and honestly, a raise!). Thank you for such a great experience. We’ll definitely be back!

a month ago