Deluxe Braeswood Place Suites By Sonder

Ashley

I want to love it. Prices are great, nice floor plan, and beautiful neighborhood. However! It’s hard to enjoy, with all that it comes with. To start, my apartment was not fully ready upon moving in, even though we did a walk through before hand. I also find that maintenance sometimes does half the job. They tore up my carpet and never came back to fix it. Bent up my stove burners, now I can’t clean them properly. The list goes on… The top floors and elevator are carpeted and they don’t do regular cleaning so it reeks of pee and waste. The whole complex smells sour, especially when it rains because people don’t pick up after their dog. The grounds people are pretty good about picking up though. Worst of all, Weston staff suggest I call the police to do Their job. I was told they will not talk to my neighbors who slam weights EVERY morning at 2am-4am because, “how would {I} feel if the leasing office called {me}…” What????? That’s part of the job. It’s been months of restless nights because of their lack of responsibility.

5 months ago

J R

RUN. Find literally ANY other place to live. Don’t Be Fooled by the Leasing Office: The decorated model units and polished office are pure bait, designed to make you think you’re moving somewhere nice. You’re not. Read the reviews, pay attention to the objective ones, and you’ll see exactly why you should NOT move here. Roach-Infested Nightmare: You WILL have roaches. Period. Doesn’t matter how obsessively clean you are—this is a systemic building failure management has completely abandoned. The laundry rooms? Crawling with ants, and roaches too, in facilities with no ventilation or HVAC. You’ll be paying to wash your clothes surrounded by filth. Management is a Joke: Constant staff turnover means nobody knows anything, nobody follows through, and nobody gives a care. They’ve even replaced actual humans with an AI phone system because apparently hiring competent staff is too much effort. Dangerous and Neglected: Fire alarms blast you awake between 12-2AM with zero explanation ever. Oh, and the elevator? Broken for months. Management apparently thinks stairs are good enough for everyone; never mind the elderly, disabled residents, or anyone who actually needs reasonable accommodation. Management doesn’t communicate, doesn’t apologize, just leaves you wondering if there’s an actual emergency or if it’s another malfunction they can’t be bothered to fix. Security gates? Permanently open 24/7 now, turning this place into an open invitation for anyone to walk through. Good Luck Getting Help: Emails go ignored until you send them multiple times. The AI answers your calls. Your only shot at resolution is showing up at the office in person and praying someone competent is actually there. The Reality: This property is falling apart, management has checked out completely, and you’re on your own. Don’t let a cheap rent price trap you in this disaster.

2 weeks ago

Beatrice Gonzalez

Paul helped me look at apartments and made the whole experience so easy and stress-free. He was professional, honest, and really took the time to make sure I understood everything. You can tell he genuinely cares about helping people find a place they feel comfortable calling home. I definitely recommend reaching out to him if you’re apartment hunting!

2 weeks ago

Christina Martinez

I had a fantastic experience working with Paul. From the inital tour to signing the lease, he made everything incredibly smooth and stress free. Paul is professional, highly responsive, and answered all my questions with total transparency. If you're looking for a seamless move, I highly recommend asking for him!

2 weeks ago

R.C. R.

Weston apartment is great. Their leasing office agents work well and have great customer service, especially Paul. When needed for new appliances they are willing to help. Apartment themselves are standard rooms. Their service systems is great for request and work orders. It’s all online.

4 weeks ago