Crowne Plaza Suites Houston Near SugarLand

Tye

Appearance was nice, guest services was terrible from the moment we checked in. It took them 45 minutes to check us in, and that not include the 30 minutes we waited in line. Then our cards were overcharge and we still haven't gotten our money back like they promised. We will be contacting guest relations about this whole experience. Only one out of the four elevators worked during check in and the last elevator broke down at check out and we were on the fifth floor with toddlers and a newborn. I understand its an old hotel and i would have been on with the electrical issues with elevators if my whole experience was not terrible to begin with. TV's didn't work properly, either the volume didn't work and the picture showed or the volume worked and the picture didn't show. Coffee maker did not work, we had to borrow from another room. We windows looked disgusting on the final elevator that actually worked and the entry doors, you could barely see out of them. I am greatly disappointed with this hotel. Worse experience ever!

6 years ago

Sandra Ramirez

The room was not the cleanest, it was kind of old and run down. They need to check on their cleaning staff! But for the price I think it was good, the place has potential but needs some serious updates and cleaning. We loved how spacious our room was and that we were able to bring out 2 cats along. Location was right off the freeway which is great, it was not loud in the hotel though! There were cameras all over the parking lot so we felt safe leaving our car there as well. We got a good deal, 3 nights for 338 dollars was worth the 3 stars. But considering the lacking cleanliness of the rooms we would not go back there.

6 years ago

Clara Masters

Very nice staff and a beautiful layout for the hotel. Room was spacious, quiet, and clean. The bed felt like a cloud and I slept deeply all night. The staff went above and beyond to provide a quick to-go breakfast for my group since we were leaving before it would be served.

7 years ago

Jacqueline D

My family recently held our family reunion at this location and we thoroughly enjoyed our stay at the Crowne Plaza Suites. Everything was superb including staff hospitality, cleanliness, food, and hotel accommodations. The breakfast buffet is excellent and has a good variety of foods. Made to order omelets were delicious. The group sales representative, Samantha, was excellent and worked with me to make sure we had all the accommodations and meeting spaces we needed for my family. I don't typically, enjoy hotel food, but the feast that Chef Joey provided for our banquet meal was beyond delicious. The banquet room did get a little warm (we had a large group of 82 and it was over 100 degrees outside), but the engineering department responded quickly and took extra steps to make our stay more comfortable. The sleeping rooms are spacious and nicely decorated and has central air conditioning. Beds were comfortable. There is plenty of space on the first floor to sit and relax with family and friends. I will definitely be choosing Crowne Plaza Suites for future stays.

7 years ago

Christian Meek

The room is was clean and nice, but there are a few things you should know: The balcony is very small. Even if breakfast is included in your stay, you will need a valture from the front desk and you do not seat yourself and you may feel obligated to tip your waiter. The hotel will charge a $50 "room deposit" on top of what you pay for the room and they will hold this $50 48 hours after you leave. It was safe, clean, and the staff is friendly. Breakfast was good.

8 years ago