Courtyard Houston Nasa Clear Lake

shannon Mason

We had a great stay overall. The rooms were clean, comfortable, and well kept. The front desk staff was truly outstanding. We had an issue during check-in where the room type we booked online was not actually available. The gentleman working the night shift handled it quickly, kindly, and professionally, and ensured we were taken care of with an outcome we were very happy with. His level of service really set the tone for the stay, and we appreciated it. The only major downside of our experience was at the breakfast area/Starbucks counter. We paid around $41 for two coffees and two breakfast items, which would have been fine if the service had matched the price. Unfortunately, the service we received from the employee at the counter (Kevin) was not just inattentive but you have to use actual effort to be that rude. We still tipped and gave the benefit of the doubt that maybe it was just an off morning. However, when we got back on the road, we realized both of our drinks were made incorrectly in a way that didn’t match what we ordered at all. For example, my caramel macchiato was just sweet cream with no coffee, and my husband’s Americano was simply a plain black coffee. These particular mistakes are difficult to make accidentally, which made the experience all the more disappointing. We also noticed guests ahead of us in line receiving warm and friendly service, so the contrast stood out.not sure why we were randomly picked to have our morning attempted to be sabotaged sadly. It’s frustrating, because the rest of the hotel team clearly takes so much pride in their work and the guest experience. One employee like this can affect the atmosphere and reputation others work hard to build. With that said, we would stay here again. The hotel itself is nice, the location is great, and the front desk team really made a positive impression. In the future, we’ll simply plan to skip the breakfast counter. I did not want to dock points for something others try so hard to prevent. Pictures are for reference of how hard of a mistake this is to make. Not a drop of caffeine in mine.

3 months ago

Dean Perese

This hotel is in a good location. It's a short walk to the Johnson Space Centre. Nice modern hotel, clean and bright. The room met my expectations. The weather was quite hot during my stay so the pool was a good way to cool down after walking around the Space Centre all day. Concierge on both shifts were informative and accommodating. Maria from the Bistro was warm and welcoming to me on my first night. She made me a delicious chicken sandwich and a good cup of coffee. Unfortunately the lady who was working the Bistro on my 2nd and 3rd nights was not very friendly. At times she was borderline rude. She was chatty with other customers but once I approached the counter for service, her demeanour changed. She was a fair-haired lady. Apart from that, Courtyard is a very good hotel and I would definitely stay there again if in the area. It is value for money. There were alot of guests who worked for NASA. It was amazing to see such talented people at the hotel. It was inspiring to hear their conversations at the Bistro (me and everyone else ordering coffee ☕).

4 months ago

Miguel Serrato

⭐️⭐️⭐️⭐️⭐️ Outstanding Service Before I Even Arrived! I haven’t even stepped foot in the hotel yet, and I already feel like I’m staying at a five-star resort — all thanks to Jeni Paredes at the front desk. As a Titanium Elite member, I’ve dealt with countless hotel representatives over the years, but Jeni’s professionalism, patience, and dedication stand in a league of their own. From the very first phone call, Jeni went above and beyond to make the entire booking and pre-check-in process absolutely seamless. She didn’t just answer my questions — she anticipated them. Every detail I asked about, she explained with complete clarity and enthusiasm, and she somehow managed to make what’s usually a routine process feel genuinely personal and special. Jeni made sure every part of my upcoming stay was perfectly arranged, from confirming room preferences to ensuring all my Titanium perks were properly noted. Her tone was warm, friendly, and confident — the kind of hospitality that makes you feel valued before you even walk through the door. I can honestly say that in all my years of traveling, I’ve never experienced this level of care and attention from a front desk team member — and this was all done over the phone! Jeni truly embodies the spirit of exceptional service, and she has set the tone for what I know will be an amazing stay. To management: Jeni Paredes is a rare find — someone who makes guests feel welcomed and appreciated before they even arrive. She’s the gold standard of what hospitality should be.

4 months ago

Gabrielle Hebert

I was very unsure of my length of stay. The front desk staff was very flexible and kind to work with me on checkout date and time. They made the biggest difference and impact on my stay. I had no issues throughout my extended stay. The room was clean. The cleaning staff were also friendly. I appreciated having a mini fridge and microwave in the room. The hot water was HOT which was a bonus. I also used the self serve laundry room. All machines worked well and the room was clean. The hotel was in a good location for me and the price was very reasonable. Out of the options in the area this would 1000% be my top choice again.

5 months ago

Alexej Konrad

The room outfitting is a bit old and a renovation would certainly be a good idea but all in all it is a good hotel to stay for a week on a business trip. The servicev is very friendly, the breakfast is freshly done and tasty and you can even get a few drinks and enjoy them sitting outside before going to bed.

2 months ago