Courtyard Houston Medical Center

Matthew

My wife and I traveled to Houston for medical treatment at MD Anderson. We originally attempted to stay at the property connected to the hospital, but due to availability, we booked here instead. In hindsight, I am thankful it worked out this way. After a long day of travel and the emotional weight of our visit, this was the perfect place to land. The space was incredibly clean and quiet—exactly what we needed to decompress. The location was also incredibly convenient. Everything we needed was nearby, from groceries to stock our mini-fridge to restaurants for a change of scenery. Inside the hotel, the coffee bar in the lobby was a great perk, and the business center is exceptionally well laid out if you need to get work done. I have to specifically commend Pablo and Donnetta. They provided world-class service and have a true gift for hospitality. If you need a warm welcome and a personal touch during a medical stay, I couldn't recommend the Courtyard by Marriott Houston Medical Center/NRG Park highly enough. Maybe my favorite part - another shout out to Pablo, "Never fear, Pablo is here." Followed by, meeting my wife, and charming her with "I knew she would be beautiful," in a very kind and tasteful way.

3 weeks ago

Bianica Davis

I’m not sure where this company found Grace and Pablo, but they better never let them go! The staff at this location is amazing!!! I had to stay here for work during the winter storm and of course as a mom I had to bring my family along with me. Grace and Pablo were nothing short of amazing!! They made sure everything went smoothly from the time of check in to the time we checked out! Never once got aggravated when I asked a million and one questions. We had to stay for 2 nights and with kids you guys know how stressful that can be, but Pablo and Grace made the transition so smooth. The hotel is a little outdated, but because of the staff I will definitely be staying here every time.

3 weeks ago

Kiwi

We've stayed here a few times over the past month while my grandmother gets her treatments at MD Anderson. This hotel is somewhat in an odd spot, but I love the fact it's not far from the hospital, it's clean, it's affordable, and we feel safe for two women traveling alone. Pablo and Jackie at the front desk are AMAZING! They've greeted us and checked us in each time with great smiles and friendly customer service, which is always appreciated. The rooms are clean, and the beds are very comfortable. Our only real issue is the water temperature when we get ready to shower. The water has been cold whether we tried to shower during the day or at night. Aside from that, no other issues. If they can get the water situation resolved, we intend to make this our primary overnight spot.

3 weeks ago

Wanda Perez

I stayed here because we did one other time and I should have known better. I had a procedure done at 7 am so I thought I would go down at 6:25 to have breakfast before I went. Got downstairs and no breakfast in sight. I just saw a gentlemen running around which I thought was coffee. Nope. It was now 6:30 and I asked the front desk and she said they were running behind. Mind you I had to catch the 6:45 am shuttle. The shuttle got there late and by 6:55 am still no breakfast in the lobby. As we were all disappointed all they could say was sorry. I am in the business of customer service and have stayed at many hotels and never have I ever seen the staff not start setting up breakfast way before it opens. Even all the lights were off in the lobby area. So we all went to our appointments hungry. We chose to stay there for the convenience and ended up leaving empty handed. Then when returning back after my appointment the shuttle took one hour before it picked us up and when I called the front desk she kept saying he was 5 minutes away. So disappointing.

a week ago

Aron and Janet Jarrett

Convenient and comfortable location near MD Anderson. Have stayed here multiple times and always have a pleasant stay. Staff is welcoming and rooms are spacious. Covered parking garage. We enjoyed a light bite in the bar this time and it was delicious loaded tator tots. Friendly service and relaxing atmosphere.

4 months ago