Courtyard by Marriott Houston Sugar Land

Exceptional Customer Service from Start to Finish with about 18 rooms in our group. We had a wonderful stay at this hotel located at 12655 Southwest Fwy, Stafford, TX, and I felt compelled to leave a review because the customer service was truly exceptional. From check-in to check-out, every single staff member we encountered was professional, courteous, and genuinely welcoming. Whether it was the front desk, housekeeping, or staff we passed throughout the property, everyone went above and beyond to make us feel comfortable and valued. It’s rare to experience such consistent excellence across all departments, and it speaks volumes about the leadership and culture of this hotel. The team didn’t just do their jobs — they made our stay memorable. Because of the outstanding service, we would absolutely stay here again and highly recommend this hotel to anyone visiting the area.

a month ago

Exceptional service and quality hotel. Scales the level of JW Marriott. Beautiful room. Amenities functioning, power flush toilet, hot running water, firm bedding, and more. Super friendly staff everywhere I encountered. Found to be a fun hotel to stay at and the price point was on par - right on. Plenty of parking and right off main strip. Thank management for taking care of business here.

a month ago

This was my first stay at Courtyard by Marriott Houston Sugar Land/Stafford, and overall, the experience was positive. The property offers well-maintained facilities, attentive staff, and ample parking. Its location is convenient, with easy access from Highway 59/69. Having stayed in this neighborhood for over a decade, I can confirm the area is well-served with dining options within a five-minute drive and a shopping mall directly across the freeway. One area for improvement is the lack of complimentary breakfast. Comparable hotels in the vicinity and price range typically include breakfast, which is a valued convenience for travelers. While I am not expecting gourmet offerings, a simple option such as coffee and toast would enhance the guest experience, particularly for those on the go. This omission may not be a concern for guests who skip breakfast, but it is worth noting for others. Overall, the stay was pleasant, but I will likely explore alternative properties in the area for future visits.

2 months ago

The hotel was so sweet and helpful. The rooms are spacious and nice. Housekeeping did an excellent job. It was too cold to go swimming but the pool look beautiful.

a month ago

I was in houston for weekend with my wife and we visited this establishment as we walked inside the front desk lady Mrs . Flor was so busy talking to her friend who clearly didn’t stay there and you could tell by the conversation they were having this was a a little frustrating because she completely ignored us while they talking we were exhausted because we just drove in from minnesota so we were tired but we waited anyways we were just trying to check in to our room then after trying to check in she told us all the rules verbatim but didn’t know how or wouldn’t let us sign up for marriot rewards Mrs. Flor blamed it on us using a third party app but when we usually go to the Hilton this never happens .. she also gave us a difficult time about the card we used for incidentals and made it seem like our bank of america card was a scam ..you can tell Mrs Flor is very bright and knowledgeable but she comes off as snobby with subtle hints of passive aggressiveness and prejudice like she was ways smarter then us or that maybe we weren’t welcome there … breakfast was crowded juice machine was broke when we tried to use it and they didn’t have any coffee after 830 … we stayed two nights unfortunately room service never cleaned our room once or offered us new towels. I even tried to ask the cleaning crew for some service nobody spoke english or maybe they did but just was not trying to help us because it meant more work !! it was bad i walked up to one of the ladies and i asked for help she nodded her head waved her hand and said yes but completely ignored us she didn’t help us at all she kept walking never seen her again !we also wasted money in Laundromat washer worked but the dryer didn’t dry our clothes we had to use the dryer multiple times and still clothes were damped we told front desk but they didn’t offer us a refund they only asked if we had another dollar that needed quarters so we could try again this was the third time mind you ! very frustrating experience because i love visiting stafford but i feel like we should have went somewhere else with our money if we were gonna be treated like we didn’t belong !

2 months ago