Comfort Suites Willowbrook

My stay at the Comfort Suites in Houston was hands down one of the best hotel experiences I’ve had in a long time. From the moment I walked in, the property exceeded every expectation. The building itself is stunning — beautiful architecture, a polished atmosphere, and an overall look that truly stands out. Customer service was excellent as well. The staff were welcoming, attentive, and made the entire stay feel effortless. The rooms were spacious, impeccably clean, and maintained to a standard that really impressed me. Everything about the space felt fresh, comfortable, and immaculately cared for. This has easily become one of my favorite hotels, and I can’t recommend it enough. I’ll definitely be keeping this location in mind anytime I’m back in the area.

3 months ago

Don't let the lower rating stop you- this is a great hotel, in a great location, at a great price! The staff was so nice. Room was clean, breakfast was good. Bed was comfortable (as were the pillows). I will note the hallway smelled really weird (not sure if someone was cooking or if it was weed) but the minute I stepped into my hotel room it wasn't like that at all. The shower fixtures are older and tub could use repainting, but everything functioned well and it was a great place to stay. I'll stay here next time I'm in town.

5 months ago

Stayed here about a month ago for a week. Had to wait for quite a while to check in since no one was at the front. Breakfast is advertised, but never actually was a breakfast aside from a few slices of old stale bread. Pretty sure the front desk receptionist actually lives at the desk, she's either smoking outside or sleeping in the back room 24/7. Don't even bother trying to speak to anyone if you don't know Spanish, housekeeping doesn't know a word of English.

3 months ago

The hotel is in a great location, in the center of Vintage park so If you're needing to go to Tomball or Cypress it's very close by. The room we had was very spacious with a pull out couch and we were impress by the level of cleanliness in the room. The staff was really friendly and we enjoyed the free breakfast. The price is very good for what you're getting so I recommend staying here.

5 months ago

I called to make a reservation Saturday morning, asked the gentleman on the phone if I could check in at 1pm he agreed, and said he'd make a note. So I ended up showing up late at 3pm and as soon as I walk into the lobby a lady from outside the lobby yells at me there is no rooms ready, no greeting nothing just plain nasty ugly attitude. So I'm confused I asked the lady politely about my reservation and she is like there is no clean rooms once again with sucha ugly attitude. I'm like I spoke to someone in the morning about the check in an she still insists there isn't any rooms ready that she doesn't know why they didn't notify her and I proceeded to show her my email and she still insists with a lack of empathy or professionalism there is nothing I can do. Even a guest standing next to me is appalled by the way this lady that claims to be the one in charge is behaving so I that moment I just decided to leave, didn't get to check in and I'm still being charged it was totally poor service, I hope they can check the cameras so they can review the poor professionalism of this employee. This happened last Saturday October 25th at 3pm

4 months ago