Comfort Suites Westchase

Anurag Pandey

We had a great stay here during Christmas with kids. The rooms are spaciuous and well designed with all needed amenities. The staff is very cooperative, we had an issue with the TV and front desk quickly switched our room in no time. Will definitely stay here next time.

a month ago

DANA

I’ve been staying here for a few months now while waiting for housing at first the stay was okay until I started to have issues! They would promise housekeeping but days would go by and they NEVER come! I asked for a deep cleaning of the room since I had been there for a while THEY REFUSED! And I was told that the room is okay and that’s the reason for housekeeping yet without my knowledge they would take pictures of what I considered normal wear and things the housekeepers should clean anyway knowing the guest is staying over for a period of time! They compiled all of these pictures did not discuss anything with me led me to think everything was just fine until I had to finally relocate because the toilet wasn’t working for the SECOND TIME! In a different room! Once I moved they gave me a “warning” about the cleaning so I moved to another room finally and guess what exact same issue with the toilet reported right away and was told that someone would look at it no one NEVER came so I was stuck removing the back of the toilet just to flush it which I feel is DISGUSTING!! For ENTIRE time I stayed they NEVER changed the blanket on the bed which I requested numerous of times and was finally told that they do not clean those blankets for at least A MONTH!! I was in the room for 21/2 months! They finally decided to hold my deposit and request an additional deposit because of stains on the duvet NOT DAMAGE just a stain! I have pictures that the room was NOT cleaned properly they tried to use old pictures as if I the “bathroom” was dirty which they considered towels being left on the floor! I do NOT recommend this place I asked for the “policy” which only states it’s withheld for DAMAGE NOT A STAINED duvet! The back door hasn’t worked AT ALL there is smoking on the e property they ignore your needs and just want the money! I will be getting a lawyer involved because how can outline a policy that’s NOT CLEAR! The housekeepers ARE RUDE! there’s NEVER a manager on duty! If you stay here you will be sleeping on DIRTY BLANKETS!! I have the front desk clerk NABINA recorded stating they DO NOT CLEAN THE BLANKETS for at least a month or so!! This is how you know they DONT CLEAN NONE OF THIS IS MINE! I have a video of how we have to flush the toilet I’m definitely taking them to court!

3 months ago

Dennis Osei

I enjoyed my stay. Best hotel. Breakfast was on point. The price is affordable and the bed too was excellent. I highly recommend the hotel.

2 months ago

Fway D

Enjoyed the stay! Very nostalgic rooming that reminds me of when I used to go to Disney World! Love the lobby and all the amenities were working! Breakfast was fantastic and convenient and front desk worker who checked us in was phenomenal.

6 months ago

Chris Fields

I left my travel mug in the room when we checked out and left town. It was a gift from a lifelong friend that she made for me. Charlie went above and beyond to get it back to me. He found it, packaged it, and shipped it. I appreciate him so much for doing that. I would definitely stay at this location again.

6 months ago