Comfort Suites Stafford

SHAPHEKA DAVIS

Im. A choice member and usually they let us choose our complimentary snack and he gave me a bottle water I like ok no biggie, but had to get new sheet sheets were not clean, then they had no small bathe towels just big hand towels to bathe n use this place gave me excuses for the service everytime I asked. Customer service was ok..but the building itself need work and supplies for a stay for the community that keep them in business

5 months ago

Kaye Sparks

Hotel was being remodeled or repaired. There were stacks of trash in front. Carpet was stained in hallway. Our room smelled bad, wallpaper was peeling off, dust and stains on ceiling, keys did not work, bathtub had fresh caulking, no hot water. No access to drinks or snacks.

5 months ago

Gloria Laws

On 7/18/2025 I went to my room 205 i some hair in the bed I brushed it out of the bed. I didn't file a complaint. I prayed for safety about the situation. I sit on the bed trying to put the TV on and it wouldn't come on and they're were 2 remotes i tried both of them constantly tv still wouldn't come on. I used the hotel phone called the front desk several times and no one answered the phone. I'm sitting on the bed trying to get the tv to work again i looked on the bed and I seen some ants. I picked my luggage went down stairs told the desk clerk and showed him the pictures and video with the ants and asked for another room. I informed him that I had been calling the front desk from the room and I asked him if the phone works and could he see me calling and he said no. And said let me see i don't think i have any more rooms available. Then he puts me in room 316. I went in it the TV came on,but no volume i couldn't get the volume to come on. I called the front desk several times again from the room phone one answered the phone. I called from my cellphone and informed the young man about the TV and he told me that he was going to come to the room and check it and if he couldn't get it to work I was going to have to wait for maintenance in the morning and I stayed awake waiting and the young man never came up to the room. I also informed him about down grading my room and he stated no he didn't and I said yes you did,because 205 had a jacuzzi and 316 don't have one. He told me noThat wasn't a jacuzzi in 205 and I told me yes, it was, and he told me it wasnt and it doesn't work. The sofa and bathtub dirty the room smelled like smoke.I did and early check out due to the inconvenience and circumstances of being mislead. I've been calling to talk to the manager for 6 days now. I was told my complaint was 1st. Priority and the manager would be getting with me ASAP. And it still did not happen and I'm still waiting to speak to a manager. I WOULD NEVER GO BACK THERE AGAIN ARE REFER ANYONE TO GO THERE. And the hallway had pizza boxes on the floor trash can over flowing.

7 months ago

Sonja Edwards

Worst Hotel ever with poor customer service. Management never on site and front desk phone never answered. Let’s talk about the swimming pool and Hot tub Both looked like a Louisiana Swamp. Arrived and never checked in this so call hotel. Stood at the front desk over ten minutes waiting to ask for a refund. Guy at the desk claims he didn’t know when the manager would return he said MAYBE next week. They need to shut this establishment down.

5 months ago

F Gladsome

Rude staff, rug is dirty and stinks. Outside dirty, no toothbrush and toothpaste in the room. You have to go to reception to get it everytime. No weekend towel and personal care item replacement. Breakfast is horrible by sight so I could eat it. I 101 % regret booking this particular hotel. Will never want to stay there again.

6 months ago