Comfort Suites Northwest Cy Fair

Sheniquia Bynum

This hotel was mediocre at best which is typical for the Choice Brand. I only booked and stayed here due to the price point but you definitely get what you pay for. First time I stayed, I went through the entire check-in process, including making payment with my card, just for the front desk rep to state that the payment didn't show as processed. Conveniently, their system went down at the same exact moment the transaction was occurring. Hold of the room charge was reflecting on my card which I showed to the rep but she insisted she still needed payment. I advised that I would only swipe my card again if and when the hold was released from my card. After a while, finally received clearance to check into my room and take care of the charge discrepancy the following day. On the next day, hold of the room charge was still reflecting on my card yet the front desk rep kept insisting that payment was not made. When I provided the last 4 of the card number for payment, all of a sudden they were able to locate the payment as if it was sitting in limbo somewhere. Major turn-off and an immediate sign of incompetence. Second time making a reservation was only due to having Choice points for a reservation to utilize. I called prior to my stay and was advised that there was no deposit required when making reservations through Choice whether as cash/card payment or through points; however, when I arrived, the front desk rep wanted a card to hold an incidental deposit of $75. I advised the rep of what I was told previously and she insisted that the deposit was due and printed some vague policy that stated nothing about a $75 incidental hold. I refused to pay an incidental of that amount for a run-down hotel where the amenities and room aren't even worth that. I went through hula-hoops trying to get my money and points refunded to me (cash+points offer) because the Choice brand is a money-grabbing, low quality brand. Breakfast was horrible. Horrible may be an understatement as it was almost non-existent. No oatmeal, no non-pork meat options, powdered eggs, stale bread, stale cereal, watered down juices, cold coffee ---just pathetic. Even as a Diamond member, the rewards aren't even honored. Supposed to receive late check-out but you may be granted 12:30 check-out when 12:00 is the norm, 1:00 if you're lucky. There's a reason why Hilton and Marriott compete with each other--- because Choice could never measure up. This hotel epitomizes that. I will never trade up on Marriott again. Such a disgrace.

3 months ago

luigi mucci

This was the cleanest hotel I have ever stayed at... The entire place even smelled clean. Suite was large, clean, and well organized. Large refrigerator, nice stove top, pans, plates and nice little dining table. Microwave was clean. Bathroom spotless. Staff friendly and quite helpful. Breakfast area clean well organized and well stocked during breakfast time. Great location and was great and easy to access! Plenty of eateries within walking distance. Plenty of reserved parking for frequent flyers... I have stayed with 20 + different Comfort Suites and even a few other hotels including Hilton, Best Western and a few others brands in the last 3 years and "THIS" was the best individual hotel of them all! Great stay and the rates were excellent!

4 months ago

Byron Knott

First, made a business trip with a lot of expensive gear that I didn't want stolen. Had to leave it in my vehicle. Survived! This rating would be a 4, but...Located near a heavy "Houston" aka super speeding, underpass "hey look at me" area (loud exhaust, air horns, train horns, revving bikes endlessly, etc.). Towels definitely needed better cleaning (hair and stain small stains). Bed was comfortable and clean. Continental breakfast was terrible. 8:30 am and it was basically gone on a Sunday. Nothing hot or not prepacked was replaced. Honestly, probably in contention for one of the worst Continental breakfast experiences I've had (former platinum member). Not being entirely negative, shout out to the cleaning staff. Super friendly. Felt clean everywhere but the towels. P.S. don't put so much water on the toilet paper stamp.

3 months ago

Wynter

WARNING ⚠️This was a horrible stay. The only reason we didn't switch hotels is because the others were sold out due to a conference. This specific location allowed the guest in the room above us to be loud all night. And admitted that there were children in the room alone. We complained about the noise at least 10x. We even asked to exchange rooms and was told they were sold out. We asked for new towels and bath clothes in which we were told there were no extras after the hours the house keeping left. And we still didn't get any the next day! By the third day I received a $75 incidental fee because there was some type of dye (that they tried to claim we did)on the comforter, in which I didn't question due to the poor condition of our room in general. Please see the pictures. We ended up arguing (unfortunately) with housekeeping and the front desk about the charge. The location is bad as well as we witness a car breakin and motel with a rough environment is directly next door. I would NOT recommend staying here!! Let me also mention they tried to charge me another fee of $129.67 the day I checked out, never communicated a reason. They will keep charging your card with no explanation! My guess is because when I was asked how was my stay I replied with "bad". I guess she didn't like my honest response. Please review the other bad reviews as well. I unfortunately only focused on the "good" reviews. It's very strange that the complaints are very similar as if we are in the twilight zone or as if they are running a scam!! BEWARE!

5 months ago

Tina Marie

We stayed there on Wednesday Nov 26 and have been to this one location for many years, The attendant that was working said that they close and lock the front door from 11pm-6am , for my safety was asking to go outside and stated that I have to use the side doors instead of the entrance sliding doors which i felt like they don't care about safety since I'm a female and felt so uncomfortable as I said before but who locks the entrance door shut. I will never give my $$ to this location ever again. Don't you think that isn't without any kind of security either 🤔 I'll take my business somewhere else. Safety of your guests should be PRIORITY....! Lost genuine customer ....

2 months ago