Comfort Suites near NASA Clear Lake

I had a great stay at this location.I've been here a few times staff is excellent. Gentleman at the front desk, I believe his name was Herschel, was very kind. Room was incredibly clean, smelled good, clean linens, no dust, carpets looked nice and no mold in the bathroom. The housekeepers are doing an excellent job. Thank you guys.

3 weeks ago

If I could give zero stars I would. I just check into my room. Why does this place say I have a 300 dollar incidental fee. I’m sorry am I renting a car. This place is not the Marriott or a high priced hotel. I’m very disappointed and will be complaining all the way to the top. I was told I would pay 25 dollar per fee per night. I’m only staying one night but my card was charged almost 80 dollars this is ridiculous stay far far away from this hotel. They have lost my business… with this nonsense

a month ago

Several broken items including the TV and phone - never fixed. Hot tub is broken work no plans to repair - mostly why we chose this location - indoor hot tub was advertised. Edit: note added photo from the hotel's page advertising got tub. Added after review. I feel validated putting this because this was a truthful experience. The service was excellent and people nice. Also, yes, I was brought 2 remotes after first being told it couldn't be fixed or had to move rooms. The front desk man did come and after removing electrical tape went to the office and brought me the 2 remotes - both had to be used to run the TV. And that with holding your arm and biting your tongue in just the right position. I'm thankful they gave me a"temporary fix", but it was a problem. The"cosmetic" damage was in the area that needed to receive the remote signal.

3 months ago

Room was clean. Good breakfast. Staff were nice. Pool was a dissapointment for me and the kids. Didn't end up swimming. Indoor water temperature was too low... Probably because the room was too cold. Jets were not working. Advertised hot tub was not hot. Light hanging in deep end by electrical wire. Overhead lights were flickering. I read about the pool in the Google reviews but figure the issues would have been addressed by now. Also, know that the pool chair lift was not operable and appeard to be in need of repair. Didn't effect us but if needed by some, I would check on the status before booking a stay. My kids were hoping to be able to utilize the indoor pool in the cooler weather as we have elsewhere. We'll probably try another place when we come to town in a few months to visit the grandparents again. We normally stay elsewhere but that place did not have any vacancies this holiday weekend. Other than the pool not being as advertised the stay was fine.

2 months ago

I was supposed to stay here for 3 nights. They put me in a room that was dirty and the lights looked like they had caught fire. They changed my room and said that one shouldn't have been given out. The new room was better until the morning when I was in the bathroom and 2 German roaches were crawling around. I immediately packed and checked out. I showed the gentlemen at the front desk and showed him pictures. He said he would try and get me a refund due to the circumstances. I did not get a refund. I had to pay for 2 more nights at a different hotel. I did not try the breakfast. If there are roaches in the rooms they are in the kitchen also.

4 months ago