Comfort Suites Houston

Wagner Anthony

I am submitting this complaint to formally document a deeply disturbing and unacceptable experience at Days Inn – West Energy Corridor, where I stayed for four days. During my stay, I encountered conduct by staff that I perceived as highly inappropriate and exploitative, including implications that room rates and fees could be influenced through non-professional, sexualized interactions. This behavior made me feel unsafe and should never occur in any lodging establishment. The management practices were predatory and deceptive. The advertised rate was approximately $45 plus tax, yet I was charged $120 per day without legitimate justification. The on-site manager, Edward, was hostile, aggressive, and unprofessional. In my experience, he arbitrarily increased rates, attempted to extract additional funds, and created circumstances that resulted in guests being removed and barred from returning. When this occurred, personal belongings were withheld or went missing. This conduct appeared intentional and financially exploitative. The property conditions were alarming: • Active roach infestation • No hot water • Unsanitary rooms and common areas • Extremely poor breakfast quality • Homeless individuals sleeping in hallways and stairwells, creating safety concerns I also personally witnessed racist behavior by an employee, as well as what appeared to be discriminatory practices related to renting and availability. This property operates in a manner that feels unsafe, unethical, and potentially unlawful. The overall environment raised serious concerns about guest safety and the possibility of broader misconduct occurring on the premises. At minimum, this reflects a complete failure of oversight, management, and compliance with basic hospitality and safety standards. I am requesting: • A formal internal investigation • A full audit of charges and rate practices • Written clarification of your policies regarding staff conduct and guest property • Appropriate disciplinary action where warranted No guest should be subjected to the conditions or treatment I experienced. This location is a liability to your brand and a danger to the public if allowed to continue operating as it currently does. Sincerely, Wagner M Anthony

a month ago

Rayna Menz

I understand that you get what you pay for & we really only need a place to lay our heads, but this was absolutely terrible. Probably my worst stay at a hotel ever. We arrived around 8pm, everything looked nice from the outside, except all of the people standing around the parking lot. We got into our room and it was freezing, which is normally fine, but most of the lights inside didn’t work. I decided to ignore that and wash my hands in the bathroom where only one light worked… We then sat down to unpack our takeout and noticed that the latch on the door was broken and sitting on the table. I immediately felt unsafe and asked to change rooms. The front desk asked if we used the room ??? “Did you get in the beds or anything?” What? I told him I washed my hands and we had brought him the latch from the door. He scribbled out our old room number and put the new one, then announced it… I HATE when hotels do that, but I didn’t say anything since my boyfriend and I just wanted to go to bed. We got to our new room, the lights all worked and there was a security latch, so that was great. There was something gross and covered in ants in the corner but we decided to just sleep since it was a little after 9pm at this point. We had a fitful night sleep due to all the noise, loud stomping and yelling throughout. We went downstairs for what they call a breakfast and decided just to have a cup of coffee and some water. The water tasted like someone smoked a bunch of cigarettes into the pitcher, it was disgusting. I will never be wasting my money on a Days Inn again.

3 months ago

Sondra Baylor

I stayed at this location from September 8th through September 22nd until my apartment was ready. And out of those 2 weeks, housekeeping only brought towels 3 times. No one came in and cleaned my room. I had to ask for cleaning supplies to clean the room myself. I can’t say staff was rude, but every time I went to the front desk to ask for towels or toilet paper because housekeeping skipped my room, it was always “there’s no towels” HOWWWW!!!??? If I put my towels out by the door, why didn’t anyone knock and say “housekeeping”? The room did have a funny smell. The room was spacious. It was supposed to be double queen, but the bed seemed like a full and it was very uncomfortable. For two weeks my bedding was not changed. The pool was always dirty. The guest laundry room only had one working washer and dryer. It was just a big mess and I spent a lot of money staying there and didn’t get treated right. They were happy to take my money, but not fulfill their part. Just wish we would have gotten better treatment.

4 months ago

Torrie Booker

I'm new in town and have been 2 4 other hotels while I'm in transition and this has been the best place my 2 daughters and I have come to so far. I love that there is breakfast in the morning and their rooms are clean and well designed. And also SK the concierge has been a pleasure each time I came to check in. I have returned at least 3 times and would love to come more often

4 weeks ago

Stacey Jackson

I like that the location was near eating, groceries stores, etc. It is almost perfect. Room clean and provides you basic necessities,microwave, TV, fridge,bed. My only complaint with room was bathroom water pressure in shower and temperature too cold. I prefer hot showers. Also upon exiting elevator on 3rd floor carpets out dated and not cleaned. I 🙁 before entering room. I became nervous of what's next. I must say room was spotless clean so I felt sigh of relief. Location I stayed was 7111 Rancho Mission in Houston, TX. Desk service was nice & pleasant.

3 months ago