Comfort Suites Houston

I understand that you get what you pay for & we really only need a place to lay our heads, but this was absolutely terrible. Probably my worst stay at a hotel ever. We arrived around 8pm, everything looked nice from the outside, except all of the people standing around the parking lot. We got into our room and it was freezing, which is normally fine, but most of the lights inside didn’t work. I decided to ignore that and wash my hands in the bathroom where only one light worked… We then sat down to unpack our takeout and noticed that the latch on the door was broken and sitting on the table. I immediately felt unsafe and asked to change rooms. The front desk asked if we used the room ??? “Did you get in the beds or anything?” What? I told him I washed my hands and we had brought him the latch from the door. He scribbled out our old room number and put the new one, then announced it… I HATE when hotels do that, but I didn’t say anything since my boyfriend and I just wanted to go to bed. We got to our new room, the lights all worked and there was a security latch, so that was great. There was something gross and covered in ants in the corner but we decided to just sleep since it was a little after 9pm at this point. We had a fitful night sleep due to all the noise, loud stomping and yelling throughout. We went downstairs for what they call a breakfast and decided just to have a cup of coffee and some water. The water tasted like someone smoked a bunch of cigarettes into the pitcher, it was disgusting. I will never be wasting my money on a Days Inn again.

3 months ago

I stayed at this location from September 8th through September 22nd until my apartment was ready. And out of those 2 weeks, housekeeping only brought towels 3 times. No one came in and cleaned my room. I had to ask for cleaning supplies to clean the room myself. I can’t say staff was rude, but every time I went to the front desk to ask for towels or toilet paper because housekeeping skipped my room, it was always “there’s no towels” HOWWWW!!!??? If I put my towels out by the door, why didn’t anyone knock and say “housekeeping”? The room did have a funny smell. The room was spacious. It was supposed to be double queen, but the bed seemed like a full and it was very uncomfortable. For two weeks my bedding was not changed. The pool was always dirty. The guest laundry room only had one working washer and dryer. It was just a big mess and I spent a lot of money staying there and didn’t get treated right. They were happy to take my money, but not fulfill their part. Just wish we would have gotten better treatment.

5 months ago

I am submitting this complaint to request an immediate investigation into Days Inn – West Energy Corridor due to serious safety, sanitation, and conduct concerns I personally experienced during a four-day stay. The conditions at this property were unsafe and unsanitary, including: • Roach infestation • Lack of hot water • Unclean rooms and common areas • Homeless individuals sleeping in hallways and stairwells, obstructing safe passage and raising security concerns In addition to physical conditions, I experienced and observed conduct that raised grave concerns. Staff behavior toward me was inappropriate and exploitative in nature, making me feel unsafe. Management practices—specifically under a manager named Edward—appeared deceptive and coercive, including unexplained rate increases far above posted pricing and actions that resulted in guests being removed and unable to retrieve personal belongings. I also witnessed racist behavior by an employee and what appeared to be discriminatory practices related to renting and availability. The overall environment felt chaotic, unregulated, and dangerous. Based on my experience, I am deeply concerned that this property may be operating outside acceptable legal and safety standards. The conditions and conduct observed warrant review for: • Health and sanitation violations • Consumer fraud and deceptive pricing • Guest safety and security compliance • Possible civil rights concerns I am requesting that the appropriate departments conduct a full inspection and investigation of this property. In its current state, it should not be operating as a lodging facility open to the public. Thank you for your attention to this serious matter. Sincerely, John McCabe

a month ago

The room was cleaned, the problem was the bathroom…the shower-head was TERRIBLE! The water was turning from hot to cold every minute! They need new shower heads. The bathroom door was unable to lock. The microwave needs a change. Don’t get me started with “breakfast”! There were only mini muffins, couple juices and two choices of cereals! The second floor smelled like marijuana and I had my baby with me. Also the third floor had children running so much in the upstairs room from 9pm to 4am that it kept on waking up my baby! Thank goodness I went up and politely asked them to stop and they did! So grateful for that. Needs a lot change in that hotel. There is a lot of area where you can find food in that location.

a month ago

I'm new in town and have been 2 4 other hotels while I'm in transition and this has been the best place my 2 daughters and I have come to so far. I love that there is breakfast in the morning and their rooms are clean and well designed. And also SK the concierge has been a pleasure each time I came to check in. I have returned at least 3 times and would love to come more often

a month ago