Comfort Suites Bush Intercontinental Airport

barrhett wright

I typically don’t like writing bad reviews but I’d like to share my story. Initial impression is that the inside was very dated with dingy carpet smell. I go in to take a shower and notice the water pressure is embarrassingly sluggish and that the water never got warm so I asked for another room. The second room smelled like cannabis and cleaning product (I’m assuming to try to hide the smell). I tried to shower there and the water pressure was marginally better and the water temperature was marginally more hot. I walk over to a Mexican restaurant next-door and notice a new hotel between the restaurant and the Comfort Suites called Spark. I called Spark and booked a night there instead. I was immediately impressed with a clean, working shower and appears I’ve been recently renovated or possibly new build. It was only $5-10 more at Spark. Unfortunately, I booked a nonrefundable option because it’s cheaper and when I try to get a refund, they only offered me 30% back because I “didn’t try to let them fix the situation”. I didn’t spend more than an hour at Comfort Suites. Avoid this hotel. I won’t be surprised if they don’t even refund me 30%. I also wouldn’t be surprised if they condemned it within the next five years.

4 weeks ago

Mel S

What seemed like a frustrating situation turned into a fantastic 1 night mini vacation where 2 strangers became friends; thank you United Airlines and a missed connecting flight. Communication with the hotel for pick was extremely easy and they even gave me walking directions on how to reach my pick location at the airport. The shuttle driver was quick and drove safe. Upon arrival I was greeted warmly by Emily who made check in a breeze and got me scheduled for return shuttle to the airport for the AM. My room was clean (free of dust and floors clean enough my white socks stayed white), had two sitting areas, plenty of lighting, and the heat/air unit was easy adjust. The bed was soft but not to soft and slept great! The breakfast was a traditional hot hotel breakfast but the staff who prepared it were kind. Morning check out was greeted with warm smiles and kindness from Alexis and Christian at the front desk. The shuttle driver who got me to the airport was super friendly and also drove safe. Over all I would highly recommend this location due to staff friendliness, clean safe environment, and easy accessibility.

2 months ago

connie grimsley

Anna was very helpful in the morning for breakfast. She gave us everything we needed while giving off a positive vibe that makes for a great day! She never let a smile go down. The rooms were nice and the water was hot. It made the night easy and restful.

a month ago

Tampa Goose 2013

I can not recommend this place. The running water has rust coming out of the drain into the tub and shower. The jacuzzi room is unsanitary. There is visible mold on the walls in several rooms. Few toilets have cracked bowls which could lead to possible flooding. Staff is aware, however continue to sell these rooms. Be aware before booking!

a month ago

Tasneem Sheriff

This Hotel is extremely nasty, it is a real life catfish it may look beautiful and clean on google but in real life it is horrendous! After a long day at the airport with fight delays this hotel was an option out of three by the photos it looked wonderful but when entering my body started crawling. When I entered the room it was like total chaos not even half way into the room there was a cockroach looking at me. I quickly gathered my things and asked for a new room which was provided however that was a mess too. I could not even sit or lay down, nor eat. There is an old rotten smell in the room(s) when lifting up the mattress(s) there was stains that looked like blood. This hotel is a 0/10 the most nasty hotel ever. Extremely toxic. Do not even make a mistake coming here even if your flight or airline gives it to you as an option for free. However the staff was nice that is the only nice thing I can say.

3 months ago