Comfort Inn & Suites IAH Bush Airport East

Terrible- Stay Away. Made a reservation on the choice app. Showed up at 5pm and no one was there. From 5pm-1am no one answered the phone or the door. I called Choice Hotels and they couldn’t reach anyone. 2nd night- same thing. No cars in the parking lot-Nothing. It was run down and dirty but after flying 5 hours and for $50… hey. So I called during the day and was told they would look at the cameras and they apologized. 3rd day we saw two young children running around through the glass but all the doors were locked and no one answered. I think it’s a hotel for long term and low-income residents. I received an email from Choice Hotels saying I was a No-Show. Here is the video showing all the doors locked and signs on the windows.

3 weeks ago

Karia, one of the front desk associates, made my stay better by being kind and helpful. The bed was comfortable, the water was hot. I was disappointed though, because instead of having a laundry room like advertised on the internet. There is an advertised laundry facility but instead of a facility, it was a half broken washer and a half broken dryer. I didn't feel very excited about how worn down and how the facility seemed like it was needing to be spruced up overall, for the amount of money spent, I feel like it was a great deal and the staff was exceptionally kind.

4 months ago

I recently stayed at this hotel a couple of days ago while on a trip to visit family, and I was pleased with the service. The front desk receptionist, Emily, was very lively and answered any questions I had. The rooms were good and just overall a good stay. I would definitely stay here on my next trip.

4 months ago

Not a very good place to stay, front desk guy was not attentive at all had to look around for the elevator. Front door does not work. WIFI SUCKS!!!! I don't even think they can consider advertising that they have WIFI with as poor the quality was. Do not plan on watching anything as the tv's are not to great either. I should have picked somewhere else. I have never had a problem with Comfort hotels before and this one should be renamed for the poor help they have and horrible WIFI! Booked for a week and honestly just want my money back to stay somewhere else!

5 months ago

1 night stay GOOD: Hotel staff were all friendly and accommodating Good location Room was very clean Bed very comfortable BAD: Light switches are 2 ft off the floor. Walked into a dark room and couldn't find the lights. 2 TV s in my king size room,neither had a remote.Yes I looked in every drawer etc. Jetted tub...no stopper. After 5 flights I looked forward to a nice soak Cabinet with microwave/fridge had a handle just dangling Card reader for the room key smashed and hanging off the door(sure didn't make me feel very safe as I was traveling by myself) Several holes in the plaster Lamps...no light bulbs! Door lock and safety door piece both loose Had a flight leaving at 5 am and had to call an Uber as the hotel transport didnt start until 5 am ( One thing I really look for when booking is the airport transport) Not a huge issue but would be nice if they post in the listing the hours for it. All in all it wasn't horrible but giving my straight forward opinion/ experience.

6 months ago