Charming Museum District Suites By Sonder

I love booking here with Sonder! All Sonder staff are professional and punctual with anything I need. They do their very best to accommodate all guests and keep the building clean. It's in a great area!! The homes are spacious and upgraded, nice decor and furniture, clean hallways and they try to keep the garage and elevator clean. I love how close it is to Hermann Park, 288, downtown, and the medical center. I love that plenty people are out jogging with their pets around the area; I feel very safe to be out too. This is a great complex!! I'll add photos later.

5 years ago

We were so excited for our Labor Day weekend trip. We really enjoyed our Sonder experience in Atlanta last summer, so we were looking forward to using Sonder again. Upon arrival, which ended up being very late at night, we realize that there's no blanket for the sofa bed AT ALL. There's also NO HAND SOAP & no shower gel. This location has 0 lobby or assistance other than the app chat feature. They reply that no one is available to assist us until the morning. Luckily we had a small blanket in the truck for the ride. I message them again in the morning to at least try and get a blanket for my son on the sofa bed, and they reply they'll be by in 2 hours to bring a blanket. I said that we didn't want to waste 1/2 the day to wait, & they replied that they would leave it outside our door. Needless to say, it's been 4 hours & we returned to drop some things off & head out again...still nothing. We payed WAY TOO MUCH to stay here & not even be able to utilize the additional "bed", not have ANY SOAP, and no way to get the things we need. We ended up going to Walmart and spending nearly$100 for a blanket, shower gel, and hand soap. NOT WORTH IT! The only reason they got 2 stars is because it is clean. Also, there's no threshold for the bathroom tile & bedroom carpet. I've stepped on the carpet nails twice already 😩 Also, the water pressure is a joke. You literally have to stand against the wall & try to let the water drip on you from the shower head.

2 years ago

We’ve been here less than two hours and I’m already going to write a review on our terrible stay. I’ll start off by saying the place looked nice, is nice, and has good reviews. It was easy to find and the private parking was convenient and made us feel safe. Now I’ll get to the not so great part. We sat in the hallway for an hour and a half unable to get into our room. The online chat replied, but no one answered the phone the multiple times I called. After an hour of trying to diagnose the door code via online chat, they finally said someone was coming in 10-15 minutes. It turned out to be over 30 more minutes of waiting. Once a representative arrived, she was nice and apologetic but not prepared for the assistance we need, which was not her fault. She retrieved the master key to let us in but the door lock was still not functional. After she made several attempts to contact her manager, she finally got ahold of someone who told her not to leave a key with us. We assisted the nice lady who came to help us, but all we did was remove the latch plate from the door frame. The door frame was destroyed prior to our arrival and the door lock did not operate smooth enough to fully extend/retract. With the plate removed, the code appeared to work but we did not want to leave and get stuck out again. So, after 8 hours of traveling, we had still not eaten dinner and our only choice was to DoorDash food and spend our first full day in Houston waiting on maintenance who we were told would arrive around 11am. We were told to DoorDash food and we would “get reimbursed”. Once we finally got inside the unit, it appeared relatively clean and very spacious/modern. However, the bathroom cabinet was missing a door altogether and the bedroom carpet is stained. I’m leaving a bad review here because I still don’t even know how to contact someone who works for this company. UPDATE: Still leaving this at 2 stars. Finally got ahold of someone, still via online chat, who offered to give us a $50 refund. I said make it $100, they did. Turns out it was in “Sonder Credit”. I reached out again, they agreed to make it a monetary refund. Also, this is the worst toilet paper I’ve ever seen. I don’t expect the best of the best, but this is quite literally the thinnest I’ve ever seen. Less than one ply in public restrooms.

3 years ago

Filthy unit host texting very nicely for 7 hours and no help. Check pictures for how filthy the unit was. The white rag was a one swipe over the floor in the kitchen, pieces of noodles on the carpet hair in bathrooms all over garbage can, refrigerator, windows overlooking downtown covered in filthy gunk, do not book with them, stay away!! The floor was actually sticky to socks when walking on on the surface, we end up leaving and booking a hotel, we will be seeking refund from Airb&b Hair all over the place disgusting!

3 years ago

We stayed because of the close proximity to the museum district. We had a nice view of the Houston skyline from our window. Everything was nice and as expected. We would stay here again. It is a great value.

3 years ago