Candlewood Suites Houston Westchase

I recently stayed here and genuinely found no problem with the hotel. The staff is great and knowledgeable and it looks like they’re making improvements all around to the rooms and property. I’ll be coming back here whenever I’m in town. The fact that it’s also near a lot of great restaurants makes it an easy choice to stay at. Highly recommend.

2 weeks ago

Friend checked in this past September 19th Friday, 2025! Unfortunately front desk night worker is incompetent to begin with. Got assigned Room #204 on purpose cause this hotel does room placement control. Please be aware that this hotel's seems to practice selective room placement intentionally. Unfortunately certain guests are assigned substandard rooms. The room we got the AC unit is broken and set at a certain warm temperature word automatically turns off every 15 minutes. Fan speed is not responsible either and the unit is old and damaged which is a safety and electrical hazard since the top is exposed open with the inside wires. There's no phone lineland and the room is missing several other key components. No ice bucket and no blow dryer or ironing board. Also the pool and jacuzzi area outside in the back is not operational and close to the public. While inspecting different locations of the hotel to see if everything was in order inside the stairwell on the 3rd floor west side of the building I witness a big flying cockroach on the wall. Also in my room underneath the AC unit was another dead cockroach. This is the first time I see cockroachs at different times locations on the same night...The main entrance is locked at night so you need a keycard to get inside or have receptions buzz you in. Outside the parking lot is safe and quiet. There are no homeless people or random commotions.

5 months ago

I checked in and people standing all outside. Once in the room there were roaches in it. So I told the front desk and they moved us to another room and that room had roaches so we checked out and went elsewhere

4 weeks ago

The room was ok, but not what was depicted on the website. The beds were comfortable, but no scheduled housekeeping; you have to call the front desk and request that your room be cleaned. Toilet paper could be picked up at the front desk but in order to get fresh towels, you have to bring the used ones to the front desk. A couple of outlets did not work and I had to report that the room's phone did not work. The staff were nice and cordial, but after seeing the roach crawl off the elevator, I decided that I would not use this hotel again.

9 months ago

The GM Chris Lewis evicted me because I said I didnt want room service in my room near my valuables, he heard me and told the front lady to check me out. This place has roaches, unprofessional staff and practices selective room placements, DONT NOT GO TO THIS SHIESTERS HOTEL!!!

3 months ago