Candlewood Suites Houston Spring

Nik C

I would not recommend staying at this property due to my extremely disappointing experience. Upon entering our room, we found urine and used toilet tissue left in the toilet, and the bathtub was visibly dirty. I had to request cleaning supplies from housekeeping and clean the bathroom myself. Additionally, the kitchen counter had not been properly wiped down, and several utensils in the drawer had dried food residue on them, indicating they had not been thoroughly cleaned. Another issue was the laundry facilities. Outside individuals appear to use the on-site laundry, making it very difficult for paying guests to access and complete their own laundry. Customer service was also concerning. The morning front desk attendant was consistently seated in the back area, requiring guests to call out for assistance in order to receive help. When I attempted to address my concerns, the manager was dismissive, spoke over me, and was rude during our interaction. This made an already frustrating situation even more disappointing. Overall, this stay did not meet basic cleanliness or service expectations. If I had the option, I would not award any stars. I hope management takes these concerns seriously and makes the necessary improvements. UPDATE: I would like to clarify several points regarding my stay. I did report the cleanliness issues to the front desk immediately after entering the room. That is how I obtained the cleaning spray and towel from housekeeping. I was informed that someone would address the issue; however, the housekeeper was already assisting in another room, and rather than wait further in an unsanitary space, I chose to clean the bathroom myself. Regarding the alleged damages, I respectfully disagree with the claim. I did not cause any damage to the room. If there had been any damages for which I was responsible, I would have addressed them accordingly. Suggesting that I “refused to pay” is inaccurate. I simply declined responsibility for something I did not cause. Additionally, my experience with management felt combative rather than solution-oriented. When I attempted to discuss my concerns, I felt spoken over and dismissed. As a paying guest, I expected professionalism and a willingness to resolve issues, not defensiveness. My intention in leaving feedback was to honestly share my experience. I hope this clarifies the situation and encourages a more constructive approach to guest concerns moving forward.

in the last week

Raul

I had a great and friendly experience. The morning staff was amazing! I was able to take advantage of the kitchen 🍽 area of my room. The evening staff was outstanding! I was abke to get some good night's sleep. The bed was cozy. Overall my stay was perfect and I will return!🏆🎖

a month ago

Jason Appleton

The young lady at the check in desk was very helpful, she has great customer service skills. The guy who worked there counter this morning was also great. Top shelf service. The only negative thing is the parking lot was a bit sketchy with people hanging around.

a week ago

ElvaLauj

Staff were wonderful and so generous! Thank you all for your hospitality! Rooms were clean; found one small spider crawling on my bed but throughout my stay no bed bugs no roaches in my hotel room; comfy bed, nice kitchen in the rooms. Clean pool outside. I would definitely come stay again! The only con is I had to take out my own trash to the dumpster.n

7 months ago

Milton Diaz

The service is horrible! Had a question and the manager who is a female that had a very strong accent couldnt answer my question & said “have a good day” hung up on me in the middle of my question. Took my business elsewhere. Dont be a manager with a rude personality Edit: NOTHING WAS CLARIFIED, please don’t lie and view/play the cameras.

a month ago