Candlewood Suites Houston Kingwood

Absolutely NOT! I will never return to this location. I'll start with the good though then go into why I would not be returning and would NOT recommend. There were 3 Good things. (1.) The price was great and they require no deposit. (2.) The location is close to Deerbrook Mall and other stores and places to eat on fm1960. (3.) The service was good. Anytime I had a question the front desk Lady answered it and was helpful and nice. Now let's get into why i would NEVER return and why I would advise that you choose some place else! When you first walk in it smells like dog, when you get into the hallway after riding the elevator it smells worse. I can't explain the smell it's horrendous, my children described it as "monkey butt" so that was off putting. We get into the room there were stains on the carpet and stains on the chair. The wifi was not working so I had to connect my devices to my phone Hotspot. I called the front desk lady to ask about the wifi she helped as best as she could but the wifi still did not work. I laid down trying to get comfortable but had a buggy feeling over my body because of the stains and smell as I was trying to get comfortable and was eating a snack in the bed I noticed hair in the sheets that did not belong to me or my children. We are african american our hair is coarse and curly, tight curls. Worst of all I found an old used CONDOM by the trash! I thought it was a piece of trash or a piece of a plastic bag but I picked it up and noticed it was an old used CONDOM!!! I was extremely disgusted. I am glad I found it before my children did! Then they say they serve free breakfast and all they offer are muffins, oatmeal, hot chocolate and coffee! Overall this place was smelly and disgusting and I dont advise you stay here unless you have no other choice. RECAP •Bad smell •Stains in room •No wifi •Hair in sheets •Used condom •No real breakfast

2 months ago

We booked last minute for christmas. The double i booked was not available so they did the right thing and called me before I showed up and there was an issue. Instead they called me with a solution. Management was more than hospitable and willing to work with us. Showed us our proposed substitute rooms before we paid. All I can say is may have a 2 or 3 motel rating but Management made it feel like a 5 star accommodation. You get what you pay for but here they definitely follow through with their service. Thank you and your team for a great stay with what you could accommodate and keeping me informed with my options open. Would stay here again just because of the way I was treated.

2 months ago

Left almost a month ago, and asked if we could leave mail there since my families mail has been going to them for about a year or so, and they said okay since we communicated that we’d come back to get it. It comes to the point to where we come back to get it, and they don’t have our mail. One of the front desk clerks say that another worker named Nelda put it in the outgoing mail, without letting us know at all. Also, I had let at least two or three of the workers know that I was coming back, as well. That being said, a lot of roaches there and a lot of people smoking and the halls hold that smell. The front desk people also talk about other guest to some of the guest they always talk to, and there were times to where there was a lot of stomping in rooms above us, as well as a lot of running and kids screaming there. Also, Nelda (one of the workers) had the tendency when we were there to talk about what she did and didn’t like about the people she worked with and about the job, as well. Lights tend to go out randomly every now and then, as well, and the walls are somewhat thin, as you can hear people arguing in other rooms. Good location, as it’s in a medical center and near a mall, and a Denny’s right in front of the place, although you’d need a car to get to most places in the area. Just kind of wish that the workers were truthful when it came to mail, and didn’t gossip with people they shouldn’t.

a month ago

My job takes me all over the country. I have stayed in numerous Extended Stay Hotels, (30+) and this one by far is NUMBER 1. Staff exceptionally accommodating, kind courteous and customer service is their top priority. Main thing is the cleanliness of which this hotel is spotless. The hotel interior and grounds are well kept. Thanks so much Extended Stay team.

3 months ago

Booked online. Check in was easy and on the surface everything seemed ok at first. The hallways and rooms are carpeted and they hold the smells of not only the people who stay and cook there but also their pets. That still is manageable. Upon entering the room we discovered small bugs in the tub, later determined to be German cockroaches. The next morning there was one on the kitchenette area. The last day, an uncapped syringe was found underth the bathroom sink.i showeda picture of this to rhe desk clerk upon checkout and she just said she would tell housekeeping.

2 months ago