Camden City Centre By Sterling Suites

‼️This apartment was by far the worst living experience I’ve ever had. My unit had a SEVERE TERMITE infestation, with droppings all over the walls, windows, and floor, and management did almost nothing to fix it. They tried to gaslight me into thinking it was “just my unit,” but based on what I saw by the stairs, I’m confident the entire BUILDING 4 was infested. To make matters worse, my AC unit stopped working during this time, and instead of replacing it, they put a temporary unit in the same termite-infested room and expected me to live like that. I began having serious respiratory issues from the conditions and was forced to move out for my health. When I asked for a different unit, management told me I’d either have to pay more or downsize due to “market rate changes.” They even went so far as to threaten that if I involved a lawyer, they wouldn’t do anything to help me. After I finally broke my lease, they rushed to put my unit back online without properly addressing the infestation and still charged me a cleaning fee. No compensation was ever offered for what I went through, and they made the entire process as difficult and stressful as possible. The management here is dishonest, unprofessional, and has no concern for tenant safety. Save yourself the stress, money, and health issues—do not move here. This was 4305, pls for your health and own good don’t move in!!

6 months ago

After marquis bought out Camden , everything’s gone down hill other than the wonderful maintenance team. Elevator hasn’t worked in over a month and there’s no time frame for complete replacement. No sort of remediation has been offered even after asking for a rent reduction/concession after the buyout — They are offering my exact floor plan for way cheaper than I am. For that reason and for the constant broken elevator - I will not be renewing my lease. Location is its only saving grace!

2 weeks ago

I’ve been a resident at this community for quite some time—back when it was known as Camden—and I’ve seen a lot of changes over the years. I can truly say that the new management and staff really care about the residents and the direction of the property. I would like to give a special thank-you to Derrick for assisting me with my transfer inquiry. Although I haven’t made the move yet, he took the time to provide all the information I needed, answered my questions thoroughly, and made sure I understood my options. He was professional, patient, and went above and beyond to be helpful. It’s refreshing to see such attentive service, and it makes a big difference when staff genuinely care about supporting residents. I appreciate the positive changes happening here and the effort the team is putting in to make this a great place to live. Thank you again, Derrick!

4 weeks ago

The property’s location is excellent - I’d give that five stars. However, my experience during the move-in process has raised some concerns. Upon transferring from another Camden property, I found that the apartment had not been thoroughly cleaned prior to move-in. The make-ready appeared incomplete, with dust visible on baseboards and other areas (see attached photos). When I requested that the apartment be cleaned more thoroughly and the service request be addressed, the response I received did not acknowledge the issue, and no offer was made to resolve it other than maintenance would come by and try to clean and make the repairs. I was also told “I can’t guarantee we’ll replace it if I cannot be repaired.” Additionally, when I asked if the could be scheduled and/or contacted due to both residents working from home, I was informed that neither accommodation could not be provided. While the location is a strong benefit, I believe there are opportunities for improvement in customer service, communication, and attention to detail during the make-ready and cleaning process - especially since they charge you for a cleaning upon move out. I’m current having to thoroughly clean my apartment myself after moving across the country and starting a new job. It’s not ideal, but I would steer clear of this place if you’re looking to have a great living experience. You won’t find it here :)

6 months ago

I was a resident here when they were Camden City Centre and have recently moved back in after the management shift to CWS. The unit is great. The noise is surprisingly low for Midtown. The amenities are great for the price. The front office staff, especially Isabella, is fantastic. They are extremely helpful and prompt with responses. Isabella has made me feel right at home since the moment I toured the property!

2 months ago