Best Western Plus Spring Inn & Suites

Stay Dates: January 16–19, 2026 This was hands down the worst hotel experience I have ever had, and it was completely unacceptable from start to finish. When we arrived, we were told that our confirmed reservation had been sold to someone else. This alone is inexcusable. Instead of honoring our booking, the front desk clerk moved us into a significantly downgraded room, with no apology and no sense of urgency to correct the situation. After leaving briefly to have dinner with family, we returned to the room at 9:30 pm that night to learn that our personal items were placed in buckets, which was told to us by the front desk clerk. She herself told us she placed our personal items and things to how we found them, as the pictures show. Our personal belongings had been removed and placed in another room without our consent or authorization. This is a serious violation of trust and personal boundaries. No one informed us, no one asked permission, and no one offered an explanation. Touching and relocating a guest’s personal property without consent is unacceptable and made us feel violated and unsafe. When we finally located our belongings, the room they were placed in was filthy and unsanitary. The mattress was visibly dirty, the toilet did not function properly, and the overall condition of the room was disgusting. This is not just poor service — it is a complete failure to meet basic hospitality and cleanliness standards. Each time I demanded to speak with a manager, I was deliberately given the runaround. I was promised a manager the following morning, yet no manager ever showed up. Because of this incompetence, I was late to an important engagement. No one took responsibility, no one offered a solution, and no one showed even the slightest concern for the inconvenience and stress caused. At no point did anyone accept accountability for overselling our room, downgrading our stay, mishandling our personal belongings, or placing us in unsanitary conditions. This experience was unprofessional, disrespectful, and unacceptable on every level. I would strongly warn anyone considering staying here to think twice, as this hotel clearly does not respect its guests or take customer service seriously.update; I finally talk to the manager after trying for 4days they gave me the run around she couldn’t tell me why they moved our stuff just kept saying that they tried to get in touch with me but still they had no reason to touch our belongings without our consent period please make me understand that this is ok!😡😡had to go through a third party to reach her because they would not respond to my calls kept saying she was in a meeting

a month ago

No water pressure from the bathroom sink faucet as well as not hot water. Very low water pressure from the faucet in the bath tub, with mediocre at the shower head. Warm water at best, no hot water at all. Room was sparsely furnished with no silver ware to use in the kitchenette. This hotel fell flat on quality at every turn, given how many BWs I've been to across the country. The room quality was somewhere between a good Super 8 and a great Motel 6, but was not up to par with ANY BW I've been to. Stay away from this place at the rates they are charging. I paid $144 for the substandard room that should have only been about $75.

a month ago

Don't stay here unless it's necessary. Hallway smelled of Marijuana. AC/Heat didn't work properly. No bedspread, comforter or duvet on bed. Someone knocked on door and began to enter room as I was getting out of shower. It was 10:00 am and checkout was not until 11. This made me very uncomfortable as a solo traveler. Breakfast was minimal and not fresh. Entire hotel just needs to be upgraded and employees trained on hotel protocol. Luckily I was only in town for one night. Since I visit this area often, I'll look to other places.

3 months ago

We always stay here when in Spring, Texas. Never been disappointed. Rooms are nice clean, comfortable. Free hot breakfast daily. But honestly the gentleman that works the front desk is absolutely amazing. Fast friendly, polite, smiles. We enjoy his professionalizment and his happy welcoming. He was working with a broken elbow and didn't even slow him down! Highly recommend this hotel right off the highway and across the road from a nice shopping center and Walmart, plenty of places to eat and a cooked crumble for after. All walking distance from them. Give it a try I bet you enjoy it as much as we always do.

4 months ago

The hotel was just OK. Rooms were ok and clean but could barely get housekeeping to clean the room., (we were there one week housekeeping came in ONCE)- I changed my own garbage and brought my towels out to them… and had to go down every night to get more towels. The hallways smelled moldy, especially on the first floor. They never have change for the washer and dryer and won’t let you use it past 10pm even though it’s way off in the corner not near any rooms and isn’t loud… The continental breakfast was the WORSE that I’ve ever had at a hotel. Barely had any options and the waffle maker was broken, ran out of syrup and multiple items. I didn’t have any bugs in my room (upper level) but I did see a house cockroach on the first floor. There’s no lounge or sitting area. Would I stay here again? no, but it served its purpose.

7 months ago