Best Western Plus Spring Inn & Suites

Lorena Avilez

Stayed in this hotel and had a HORRIBLE EXPERIENCE WITH a housekeeper a tall skinnier older Hispanic lady. Everytime I asked her about cleaning my room she would say it’s not my room. I asked her for towels and she told me I already put some granted it’s me my three kids and my husband total of 5 with only two towels ? Her ethic and they way she responds to clients who PAY to stay is out of this world. Horrible horrible. My husbands company has rented this hotel 3 months in advance since we are from out of town and we left to go pick up stuff from our house on a Sunday and asked the front desk if it could be serviced so by the time we came back it was clean. To our surprise that older lady had our room and the floor was not vacuumed the restroom was still dirty you could clearly tell it just the bed was made so my husband went to talk to the front desk lady (who is such a wonderful lovely lady!) I give her a 10/10 . Well she spoke to that housekeeper and I guess she felt offended that we complained. The next morning I woke up to go downstairs to get my kids breakfast and that housekeeper came yelling and demanding what was the problem with her work that why did I complain and get her in trouble and I told her the floor was not vacuumed and she said we’ll my vacuum doesn’t really work. How is that my fault as a client?She could have asked to barrow another one. The way she yelled at me and demanded and said she was a housekeeper and not my personal maid was WAY WAY OUT OF LINE!!! I am one to never complain and go with the flow but I don’t think I was asking for to much with the cleaning service goes into your payment of your stay at the hotel especially for long stays like the one we have to be in. But other than that housekeeper everyone else is Outstanding and nice they are very helpful especially the lady who works the front desk she is a true gem ! I am greatful that the front desk lady handled the situation and spoke to that housekeeper about how that was not okay but still that lady made this stay so unpleasant for me. As a client I try my best to keep our room clean and take our trash all the way down to the dumpster and keep tidy. I don’t understand how that lady thought it was okay to yell at a paying customer.

a month ago

Daphne Dixon

Don't stay here unless it's necessary. Hallway smelled of Marijuana. AC/Heat didn't work properly. No bedspread, comforter or duvet on bed. Someone knocked on door and began to enter room as I was getting out of shower. It was 10:00 am and checkout was not until 11. This made me very uncomfortable as a solo traveler. Breakfast was minimal and not fresh. Entire hotel just needs to be upgraded and employees trained on hotel protocol. Luckily I was only in town for one night. Since I visit this area often, I'll look to other places.

2 months ago

Chris Gonzales

Number one issue is the previous knowledge that these cars are broken into two times a month every month for the past six months by the local sheriffs office. Nobody explained or expressed and the property decided that they are too cheap and getting a security team to watch the car, so make sure that they’re safe Number two if you’d like to use the Internet For work or entertainment don’t plan on that not at this location because it does not work. The manager Grace, who is the GM will only apologize and tell you how sorry she is and I guess that’s the majority of her job. This is absolutely one of the probably worst place I have stayed in while traveling for work, I would recommend this place for the lack of security and the lack of Internet. If you get dropped off here and you like to only watch TV on the cable great place if you park your vehicle and you have anything worth the value be expecting to spend $250-$300 for a window replacement and to listen to the general manager tell you how sorry she is and that’s all other than that. I would definitely look somewhere else. Definitely wanna ask anywhere in Houston if they have night security to protect the vehicles.

3 months ago

Lily Painter

I read the reviews after booking a non-refundable stay. I was expecting the worst. This hotel is FINE! No need to worry if you have seen all the poor reviews. It is CLEAN-COMFORTABLE-AFFORDABLE-GREAT CUSTOMER SERVICE. I would stay here again as a convenient resting place prior to flights from IAH.

5 months ago

Jay

Avoid this place like the plague. This will be my review as of August 12th 2025. The room has stains on the wall and the refrigerator. There is screw sticking out of the floor. As you can see in picture the windows is broken if you like a normal shower this will not be it because the shower pressure is extremely low and the sink water pressure is even lower. You have a better chance of winning the lottery than trying to get in contact with the general manager. And this is me being nice trust me I have a whole lot more that will put this hotel to shame.

6 months ago