Best Western Plus Seabrook Suites

I would be very cautious when booking here. I’m not someone who typically leaves negative reviews, especially as a business owner myself, because I know mistakes can happen. However, I feel it’s important to share my experience so others can make an informed decision. I booked my stay through Priceline and paid in advance. (This transaction could possibly get you tied up in pending too) When I arrived, the front desk attempted to charge my card and said Priceline release the funds immediately, but their system displayed a “communication error.” even though my app said “approved” They told me the payment had not gone through and ran my card a second time. Unfortunately, both transactions ended up processing. If you’re choosing this hotel to save money on parking near the Boardwalk, I would encourage you to consider all of your options. Having money tied up in pending charges during a vacation can be frustrating, especially if you’re traveling on a budget. Thankfully, it was only $112 and not a much larger amount or the money we had set aside for our entire trip. If you’re planning to use a debit card or are relying on your available funds while traveling, it’s something to keep in mind before booking. I’d recommend usung a credit card when checking in NOT a debit card. day 5, on the way home and $112 Is still pending.

3 weeks ago

Very Bad Experience – Never Staying Here Again We had a terrible stay at Comfort Suites Seabrook – Kemah and I would strongly advise other travelers to avoid this property if possible. Rude and unprofessional front desk agent: We checked in around 11:00 PM after a long journey. I had already called the hotel at 3:00 PM to inform them of our late arrival. We are a family of 4 (2 adults and 2 kids) and had booked a room with 2 queen beds through Hotels.com. On arrival, we were given a single king bed room. When I questioned how a family of four could sleep in one bed, the night front desk agent was extremely rude and bluntly said, “If you don’t want it, I can cancel the room.” At that hour, with kids and no alternatives, we had no choice but to accept it. I ended up sleeping cramped on the sofa all night. Completely unacceptable behavior. Elevator not working: The elevator was out of service, and we had to carry all our luggage up to the third floor. Only after reading older reviews did I realize that the elevator has apparently been non-functional for months. This should be clearly disclosed before booking. Horrible room smell: The room was labeled non-smoking, yet it had a strong cigarette smell mixed with a chemical odor. It was extremely unpleasant and made it hard to relax or sleep. Poorly managed breakfast: Breakfast timing was 6:00–9:00 AM. We went at 8:30 AM, and most items were already finished. Nothing was being monitored or refilled. Even plates and cutlery were missing, and we had to ask staff to restock them. Very poor service. Key cards repeatedly stopped working: One key card did not work the first night. By the next morning, both key cards stopped working, forcing us to leave someone inside the room every time we stepped out just so we could get back in. Additionally, when we raised the issue of not getting the two queen beds we booked through Hotels.com, we were told to “call the booking site” and that only king rooms were available. If the hotel cannot honor confirmed bookings, they should not be partnering with online booking platforms. Overall, this was a very disappointing and stressful stay. Between rude staff, misleading room allocation, broken elevator, unpleasant room conditions, and poor service, this hotel failed on multiple levels. We will never stay here again.

6 months ago

Excellent value. Great hotel. Courteous staff. Currently undergoing remodeling, which will be completed by mid june 2026. Free breakfast. Laundry room. Nice pool. Workout/,fitness room. Safe area. Rooms are spacious. One of the few hotels that dont charge ripoff incidental fees and holds on your card. They save your debit/credit card for incidentals, but they dont take any money off your card unless you damage or smoke in the room. This is how ALL hotels should do business. I would recommend this place to anyone!

2 months ago

Room was clean, just a little run down however good for a night stay. Front desk was nice. The lights outside didn't work so it was dark. I was worried about my vehicle.

4 months ago

I paid for 4 nights was there 3 and was kicked out for having my animals. They knew upon check in I had 2 dogs (one being a service animal and one in training) their website even states it’s pet friendly, but they choose to give me attitude and tell me I can’t get a refund. Horrible place horrible staff dirty rooms horrible management. DONT WASTE YOUR MONEY

2 weeks ago