Best Western Plus Houston I 45 North Inn & Suites

This was by far the worst experience at a hotel I’ve ever experienced. When we arrived the man who looked Indian did not greet us at all and by the way I was with 2 of my children. On top of that he gave a key card hold where he scratched off another room number and place my room 303 on top. Now heading to the room, there was a strong masculine cologne order, the paint on the walls were peeling, the smoke detector was ripped out the wall and cords hanging out, there were holes on the bedding, the towels was dirty and this wasn’t half of it. Me and my children went out to trick or treat in the nearby neighborhood and upon arriving back to the hotel there are numerous people in the front of the hotel exchanging things by hands as it look to be drugs. Go inside there a guy sitting on the couch with black shades on as he doesn’t belong there and no one at their front desk. Next morning I come out room because I hear housekeeping and asked who will get the garbage for room 303 and the lady responded she doesn’t know. So I sat the garbage outside my room so no one would go inside while I was down at breakfast. While I’m downstairs getting breakfast, there was no more water in the picture and I ask the lobby attendant that was cleaning up will they refill with water and she rudely says no very harsh. So there was a woman at the front desk and I informed of what just happened and she got up and was able to give me 2 bottles of water and refill the picture. So I headed back upstairs to relax and then started to get dressed for our outing and I’ve noticed as we were leaving out the car rental key is gone. I searched high and low for the key in that disgraceful room and could not find it. Went back downstairs to inform their housekeeper had to come in my room and get my key and to see to check the garbage just in case. The housekeeper supervisor said the person who had my room was a new hire and sent her home for the day early and made her empty her trash in the dumpster. I then had to call enterprise and inform of what all happened and they got a tow truck to get the rental car before someone comes trying to steal it and they got me and uber to get a different rental. I stayed out from that hotel until I got tired so I can just go in and fall asleep because I was going home early the next morning. Yet here are a bunch of thugs outside the hotel smoking marijuana and just hanging out in the parking lot. Then again the same man in the hotel lobby sitting around like the night before with the same clothing on like they are selling drugs in the hotel at this point. I’ve called the toll free number for a complaint because somebody needs to reimburse me for the stolen rental car key and next I’m going to get law enforcement involved with Better Business Bureau if it leads to it. Still waiting on the general manager to call.

6 months ago

After reading the reviews I was a little concerned about whether or not I should keep my booking, and I’m glad I did. The area did seem a little sketchy, but when pulling into the parking lot it was very well lit with good parking availability. Our room was very clean, so was the bathroom. There was no odor of cigarette smoke or other type of smoke. Quincy checked us in and was courteous. The breakfast was also good. We all slept so comfortably. I will book here again.

6 months ago

The hotel is generally nice: the facilities are clean and comfortable. However, we had an issue with the air conditioner, as it wasn’t cooling properly. We went down to the front desk to report it, and a lady came up to check; she said she would call us to offer another room, but she never did. Later, we went back down, and a gentleman finally helped us and solved the problem. In summary, the hotel is good overall, but they should improve their customer service and follow-up when issues arise.

6 months ago

We got in about 8pm and me and my girlfriend got one room and my best friends got there own room. In each room there are stains on towels,the floor,walls and the celling. I cant close the shower door because its not tighten down, the bathroom door doesn't shut and our beedrooms sheets has a hole in it. We took our concern to the front desk and the person there didnt care

6 months ago

DO NOT RECOMMEND THIS HOTEL. We were just about to go to sleep when the alarms went off because someone smoking in the hotel. Shower door about to come off and can't move it, bedroom has cracks in the wall and celling. Stains on floors and roof. Everything about this hotel sucks

6 months ago