Best Western Heritage Inn

Johnathan McCowan

I was honestly hoping they would keep my deposit as they threatened so my lawyer could follow through with a lawsuit. I would strongly recommend staying somewhere else if you have the option. The front desk staff—and apparently the management and ownership—seem to think it is acceptable to prevent a guest’s family from stopping by. Eva, in particular, was extremely rude and unprofessional. Team members should never be on personal cell phones or taking personal calls in customer-facing areas. Before all of that, her nasty attitude when my brother stopped by to help me prepare for an event later that day was completely unacceptable. She informed me that the hotel does not allow visitors in guest rooms and that I would lose my deposit if my brother visited. This was during the day, and he was there for less than an hour. Additionally, this policy was not included in the deposit agreement, nor was it disclosed at the time of booking or check-in for acknowledgment. There was no signage posted, and she could not provide any written documentation. When I asked to speak with a manager, she claimed one was unavailable but said she had called and confirmed the policy. They narrowly avoided a significant lawsuit. I will never stay here again. Although the property is listed as non-smoking, my senses are very sharp, and it was obvious the room had previously been smoked in. The elevator sounded as if it were falling apart. The location was convenient for my event, but it is in an area where you need to stay alert at all times.

a month ago

Trucking Fry

I have stayed here twice now. I will continue to reserve a room.with this Best Western anytime im.in Houston. The staff is EXCELLENT!!!! Rooms are always clean, breakfast is always hot, staff is always friendly and helpful. They have 1 spot for a truck and trailer to park. Willing to reserve the spot for me when I call in. I have brought my service animal with me in the past. They welcomed us both with open arms. Friendly and receptive towards Zues. Only had me fill out the service animal agreement just like ALL other hotels do. They even asked about him and how he was doing on my return visit. He was at home resting after being on the road for 4 months. Getting some needed home time and relaxation.

3 months ago

Cesar Josue Escobedo

I don't think it's right that They charge a $100 deposit from a credit card and don't accept cash for this payment. The breakfast is very basic; they don't have many options on their menu. It should be more varied. They only offer processed eggs, meat patty, waffles, cereal, bread, Folgers coffee and nothing else. The room was excellently cleaned; they left very little shampoo portions in a room for four people.

5 months ago

Rebecca Tincknell

This place has turned us off from ever using Best Western again. Traveling across country and this is by far the worst Best Western we have stayed. 1. Undisclosed fee of $100 upon check in regardless if you paid in full online. They stated it would be only refunded after our room was inspected after check out. Once we were long gone and couldn't dispute any discrepancy. Corperate stated it would take 5-7 business days for the refund to go back on the card. Hey, BW, you are not a resort. 2. Staff was rude. Stating that all Best Western charge the $100 fee was required at all BW hotels. This is not true as we have stayed at several in the last two years traveling over 20 states. We just stayed at a BW the night before with no deposit required. Take It or leave it attitude. 3. Bathroom was not very clean and had mold. 4. Mildew smell in lobby and room. 5. Breakfast was not good. Who serves Foldgers instant coffee? Yuck. 6. Seedy part of town. Avoid. Overall, I do not recommend this location.

5 months ago

Joaquin Joubert

As a travel agent, who's also a Diamond Select rewards member with BW,, I average over 20 hotels a year. Upon checking in here about 3:10 pm, the desk clerk never heard of Rewards program, so dont expect any such recognition. She also had her little hang out in the guest lounge when no guests were checking in. Shoes off, food, on phone, all cuddled in a chair as if she were a guest. Totally unprofessional! Cold floors in room. No carpeting! Speaker playing music at night near ice machine on 1st floor and could hear it in my room. She had no idea how to turn it off! How did she even qual for the job? For a Best Western PLUS, training here seems non-existent! Will not be returning to this place!

5 months ago