Baymont Inn & Suites Houston Hobby Airport

I booked these through booking.com. The photos in booking.com is professionally taken to make the rooms look larger and brighter than they are. They are the average size hotel room. Breakfast area would have space to seat 5 families at a time at most. Pros: Convenient location access. Across walmart. Close to few big and small churches. Close enough to some of the famous attractions. Good bed and pillows. Breakfast is served. Sufficient channels in the TV. Good strong WiFi Cons: Cramped parking spaces. Average quality rooms. Small brekfast area. Breakfast served is cold (by 8.30). Limited toiletries provided.Surroundings not very clean. Here is why I thought the stay was not worth the money of $85: - The rooms were not bright and were small compared to the apearence in photos in booking.com - The initial set of welcome towels were torn. - The parking is cramped. It will be difficult if the accommodation is full. - The bathroom door would not lock from the inside. Imagine if two friends are sharing the room. - They only provide one bar soap for the sink area and one shampoo bottle. Typically hotels give a shower gel and body lotion too. - The breakfast is already cold by 8.30am and has only sausage and eggs along with the usual bread / cereal / muffin - The experience was similar to a Motel. At least the expectations would not have been high for this price.

2 weeks ago

Absolutely Amazing Stay – Highly Recommend! I had an incredible stay at this hotel and couldn’t be happier with the experience. From the moment I checked in, the staff was welcoming, professional, and genuinely kind. They went above and beyond to make sure everything was comfortable and stress-free. The room was spotless, well-maintained, and very cozy. The bed was super comfortable, the bathroom was clean and stocked, and everything worked perfectly. It honestly felt like a home away from home. The location was also a huge plus—convenient, quiet, and close to everything I needed. I felt safe and relaxed the entire time, which really matters when traveling. What stood out the most was the customer service. Every staff member I interacted with was respectful, helpful, and patient, and you can tell they truly care about their guests. I would absolutely stay here again and recommend this hotel to anyone looking for comfort, cleanliness, and great service. This place exceeded my expectations in every way!

4 weeks ago

This hotel offers solid value for the price! The location is convenient, with a Walmart less than 0.2 miles away, plus a Wendy’s, Chick-fil-A, Subway, Starbucks and many other food options nearby. While the surrounding area isn’t the most polished part of town, we felt comfortable during our stay. The breakfast was basic but serviceable. The room itself was spacious, with a large sink and mirror area, and the three queen beds easily accommodated our large family. Overall, a good choice for travelers looking for an affordable, functional stay.

a month ago

02/10/2026 (Hello..) I HIGHLY RECOMMEND this location (Baymont by Wyndham Houston Hobby Airport ...the entire staff are outstanding; they're quite pleasant and the hotel is clean. *LAST, BUT NOT LEAST.. between 7am. - 3pm.. the gentleman's name will be "Mr.Peter", he's the host during those hours. He's very professional and courteous. He's a good man👍🏼

3 weeks ago

The biggest issue is the poor customer service we received. We rented the hotel to allow us to be in Houston the day before we drove to Galveston to board our cruise ship. We rented a hotel with two queen beds, and there are four of us in the hotel. Never in all of my days have I rented a hotel -- and I travel often and rent hotels often for work and for personal travel -- with two queen beds that only provided two sets of towels. It should be obvious that more towels could be needed for a room of that size; however, when I arrived at the hotel at 12:30 a.m., which was much too late for me to trek back to the front desk to request more towels, I discovered only two sets of towels in the room. To make matters worse, when my mother called the front desk in the morning to request more towels, the front desk attendant told her to "use what she had." She was flabbergasted by this rude and inhospitable response, which should never be given to a hotel guest. She told him we needed more towels right away because we had to leave soon, and he told her she would have to "wait until after 10 a.m. when the housekeeper came to get more towels." She explained again that we had to leave soon and needed towels now; it was 8:30 a.m. when she called. After getting nowhere with the front desk attendant, she passed the telephone to me. I was very confused at this point. All I could think about was the fact that we were not getting on the cruise without taking a shower, which was the main reason we rented the hotel. We wanted to be rested and refreshed for our cruise. I took the telephone and asked the man working the front desk what the issue was. He asked me how many people were in the room. When I said there were four of us, he realized that two sets of towels would not be sufficient. I am so glad that Eureka Moment occurred for him because I was not looking forward to going back and forth over a reasonable request for more towels. I have stayed at five, four, three, and even 2.5 star star hotels throughout my lifetime, having been on a serious budget during college and law school. I have never seen a room with two queen beds with only two sets of towels. I have also never seen a hotel give guests issues when they request more towels. Anything could be the reason for needing more towels. What if we wished to take more than one shower during our stay? What if we used a towel to clean up a spill instead of to shower? On what planet is it considered polite and proper customer service to tell a guest to "use what they have" when they ask for more towels? The hotel was not free. We paid to receive a certain level of customer service. Providing guests with towels is akin to providing them with beds and bathrooms in the hotel business. This hotel owner and the manager have missed the mark, providing rude and inappropriate customer service to paying customers. Hospitality is the name of the game in the hotel industry. This whole team of staff who interface with clients need to be properly trained at this hotel. Customers need towels. Customers also deserve to be with hospitality and respect because we pay our money to stay at this hotel. The breakfast experience was also less than desirable. The hotel does not even provide water for guests who do not drink coffee and juice. People need water to be hydrated. I have never been to a hotel that did not have water at the breakfast buffet. This hotel seems to be run by an owner who is too cheap to provide acceptable accommodations and who does not value providing good customer service to the guests. The guests should not be made to feel as though the hotel is hoarding basic provisions like towels and water. DO NOT STAY HERE. THERE ARE TOO MANY OTHER HOTEL OPTIONS IN THE HOBBBY AIRPORT AREA IN PARTICULAR AND IN HOUSTON, TEXAS IN GENERAL.

3 months ago