Americas Best Value Inn & Suites Katy

Annie Sun

I mistakenly booked for the wrong dates and caught my mistake within 12 hours yet they would not refund me for the day I would be checking in. It was still many hours before the appointed check in time and the booking was made not even 12 hours before, but they made me pay for NO service. They reluctantly refunded the rest of the stay

2 weeks ago

Cami M

Tried to stay here in august 2025 (booked through expedia) and they are infested with roaches. We left for a couple of hours and roaches were literally everywhere in our bags and luggage. Offered to move to another room and had the same issue. Could not stand to spend the night and did not receive a refund. Staff is unprofessional as well.

4 months ago

Felicia Torres

I stayed one night here to visit family in Katy. I checked into a king bedroom at about 4 pm-ish (1st floor) & upon entering the room, it was super bright and smelled like cigarette smoke. There wasn't a blackout curtain or blind, only a sheer layer on the window that went up/down. You could clearly see the blind was missing (see photo). I went to the front desk to see if a blind could be put in (or something done about it) & the receptionist said there were no more rooms to change me to (I didn't ask for this but would've happily accepted if there wasn't a remedy), & after calling someone on the phone, she offered to put a blanket on the window. I was nice about it & accepted, even though that was unacceptable (& a bit ghetto), but I didn't want to make a fuss. I went back to the room to wait for her & upon returning to the room my husband found the roll of the black out blind that should've been installed on the window inside of the closet. We always inspect our room/mattress anywhere we go for bed bugs, & when my husband lifted the mattress (metal bedframe, no box spring) there was a lot of trash under the bed (see photo). When the receptionist came to the room with the blanket, I showed her the trash & stated my family & I would wait in the lobby until the blind was fixed & the room was clean. She said to give her a moment because she was going to put me into another room. I agreed because I just wanted to get settled in & get on with my day, yet I was frustrated because not only was this situation undesirable, I was basically lied to when I was told there was no other room available. I was put in another king bed room on the 3rd floor; the window blind in the new room didn't go down properly so it was never dark in the room (see photo), I killed 3 German roaches in the room & I found another floating in the toilet the next morning. The blanket on the bed was itchy, so if I didn't have the sheet on my body and the blanket touched my skin, it was uncomfortable. The room looked institutional, had no mirror in the room besides in the bathroom, & had no luggage stand. The breakfast had very limited options & wasn't good at all, so we ended up eating elsewhere. Note: you cannot take any food to your room & must eat in the lobby; probably because they have a roach problem at this facility. When I went to check out at 11 am, I waited at the front desk for a good while before anyone came to the desk for me to checkout. The positives about this hotel was the price, location, the premises were clean, the receptionist was nice & the bed itself (not the bedding) was comfortable. Overall, I will not be returning to this establishment in the future as my stay was highly unsatisfactory.

9 months ago

Terry Winkles (The Roaming Dad)

We needed a last minute room and booked here for convenience. Access was easy but there’s 2 hotel brands in one here. We checked in and found the room had a flip odor with damage to the blinds and air conditioner. The stove and kitchen area had crumbs everywhere and it appeared there had been a fire. The bathroom only had 2 towels so I had to go back downstairs to ask for another. The breakfast is limited and most things were picked over by 8am.

a year ago

Oluwbunmi Adenuga

The best place i have stayed, everyone working there are very professional and friendly,from the front desk to the cleaning crews. The breakfast is delicious, the rooms are clean everyday. The makes my stay safe and very homey, i stayed there for 6 weeks. I will surely recommend and come back again. Thank you all ao much.

a year ago