United Wholesale Mortgage Houston

My experience with the UWM team has been nothing short of spectacular! As an LO who is learning more of the processing side to support my broker and become an even more successful and knowledgable LO, I always receive fast and accurate information and support. Whether it's from our Account Executives Matt Hancock and Tom Federico, their support team, underwriting, compliance, closing, etc. I always feel welcome and appreciated. Today, I had the pleasure of working with Underwriter II, Todd McMahon - he listened and handled my questions like a pro. Within an hour we had a clear to close. Todd - you're a rock star! I've also had a couple of calls with Andrew Simmons - Underwriter II - he's been amazing, too! Over the past week, I have also starting using PA+, Chat UWM, and other great innovations only available through UWM. Keep hiring and training amazing staff members and keep innovating for speed, efficiency and accuracy. I'm all in with UWM!!!

a month ago

Jason Johnson, a loan coordinator at United Wholesale Mortgage, consistently goes above and beyond. Every time I submit a loan, he is incredibly thorough, which results in fast, clean submissions that are absolutely complete. On top of that, he proactively takes extra steps, whether it’s pushing items to the PA team for insurance, escrow, or other details—without ever being asked. It’s a pleasure working with someone who works as hard as I do and genuinely cares about getting things done the right way. UWM should be grateful to have someone like Jason on their team.

2 months ago

I want to extend my deepest appreciation to UWM for consistently delivering an unmatched level of service, support, and partnership. As a mortgage broker owner, having a dependable and solutions-driven team behind me is essential — and UWM continues to exceed expectations. A special and well-deserved recognition goes to Underwriter Dominic Arida, whose professionalism and dedication went far beyond expectations. Dominic was covering for my assigned underwriter and happened to pick up my call by chance — yet he treated my file as if it were his own. After I had spent three weeks trying to resolve a complex restructuring issue, Dominic stepped in, took the time to understand the full picture, and worked tirelessly to find a solution. His expertise ultimately saved the deal, and I cannot thank him enough for putting in the effort on a loan that wasn’t even assigned to him. This is the definition of true excellence. I also want to give a major shoutout to my Account Executive, Deonta Thompson. As a mortgage broker owner, having an AE who truly supports me makes all the difference. Deonta consistently goes above and beyond — he answers every question, provides guidance when challenges arise, and is there for me even on weekends. His dedication, responsiveness, and genuine commitment to my success have been invaluable. Thank you, Deonta, for always showing up and being an incredible partner. And of course, a huge thank you to my go-to processor, Kenneth Vance, whose reliability, professionalism, and attention to detail make every transaction smoother and more efficient. UWM, your team continues to raise the bar. Thank you for fostering a culture of responsiveness, problem-solving, and true partnership. I am grateful for the exceptional people you have supporting brokers like me every day.

4 months ago

I have been working with UWM as a broker for 10 years, and I LOVE this wholesale lender. They are innovative, efficient, and care about us winning loans for clients! They pour into me as a LO through Success Track, and I come out better every time I visit! My Account Executive, Maggie Zielinski, is there for me in the small, everyday tasks AND the bigger vision for my business. I can attest to why they are rated the #1 Wholesale Lender year after year!

2 months ago

I have had a severely negative experience with UWM as an existing and returning customer. I tried using a new bank account for my automatic payment (after several months of successful auto payments with my previous bank account). For some reason that account was not compatible with UWM's system and the payments would not go through despite having sufficient funds in the account. When my automatic payment didn't work, I made a manual payment. However, I received no notification that it didn't go through. In attempts to figure out what was wrong with the account, I initiated several payments over the course of a couple of weeks that failed and I was then blocked from making payments online. While trying to communicate with their customer support on how to reverse this lock-out and then finally figuring out a path forward for bringing my account to current (after requesting a callback from a supervisor and not receiving one and having to call back several times), they reported the missed payment and impacted my credit. I would have LOVED to make my payment immediately online through my previous bank account, but they locked me out of it and blocked me from making my payment on time. They reported my credit while I was desperately trying to just give them my money. I even sent in an additional payment for the next month as well. This has been an extremely stressful process and I've never felt more screwed over and disabled in my life. I was begging them to let me make my payments, but instead they made it a much longer and more difficult process. I have been a customer for several years now and I would expect them to take better care of their customers and make corrections for these types of unique situations.

2 months ago