Property Management Houston

Shannon Property Management has been an absolute pleasure to work with. Their team is professional, responsive, and consistently goes above and beyond to make the entire process smooth and stress‑free. Communication is always clear and timely, and any questions or concerns are handled with genuine care. Special thanks to Quetzalli and the rest of the team for their outstanding service and attention to detail. It’s rare to find a property management company that is this reliable and dedicated. Highly recommend!

2 months ago

Samantha has been incredibly friendly, supportive, and responsive throughout the entire leasing process. She answered every question quickly, guided us step-by-step, and made everything so easy. Her professionalism and kindness truly stood out. Highly recommended — thank you, Samantha!

4 months ago

Alma was super super nice, friendly, and compassionate about my application process. She was super attentive and was very clear about expectations, deadlines, and if there were any issues, she let me know ASAP. Thank you Alma! You are doing great work :)

6 months ago

They have taken off a huge stress with my property and always are available for any questions. This passed year has been extremely smooth. Thanks spm!

a month ago

50 DAYS W/OUT A STOVE!!!! I am DISGUSTED with Shannon Property Management and feel compelled to share my experience. My ordeal with this company has been a nightmare from the start. Deceptive Practices and Poorly Maintained Units The unit I rented was listed at one price, but the lease showed a higher rent. When I raised the issue, Gail Llanes dismissively claimed the lower price was for a different unit, offering no apology and a “take it or leave it” attitude. Upon moving in, I discovered multiple unaddressed issues: Master bedroom light switches didn’t work, leaving the room without access to light. Flickering bathroom lights due to electrical issues. The gate and balcony doors didn’t lock, posing significant safety concerns. I submitted a detailed move-in inspection report, but these problems were largely ignored. When maintenance finally responded months later, not all issues were fixed—for instance, the balcony door still doesn’t lock because the frame is misaligned, and addressing it would require a full adjustment, which has yet to happen. A Staggering Failure to Provide Basic Necessities On 11/2/24, my stove stopped working mid-use. I reported the issue on 11/5, but my maintenance request was ignored. Between 11/7 and 11/12, I placed multiple calls and followed up with Alex to understand next steps. If I didn’t initiate contact, nothing happened. On 11/19, a new stove was delivered, but it was the wrong size and didn’t fit the space. The delivery team left the stove in the middle of my tiny kitchen, blocking access to the sink and pantry, and moved the old stove to my living room. They explained they couldn’t proceed without management approval and left. A technician finally visited on 11/21 to take measurements, explaining that the granite countertop would need to be cut to fit a new stove. But no follow-up occurred until I called Alex again on 11/26, only to learn that notes from the 11/21 visit hadn’t even been processed until that week. By 12/8, after more than a month without a stove, I was forced to continue eating out, spending hundreds of dollars and missing cherished moments like cooking Thanksgiving dinner. The lack of urgency or accountability was infuriating. On 12/16, I was assured a stove would be delivered, so I cleared my schedule to wait. However, the delivery never happened because the stove had not been purchased or scheduled, wasting my entire day. AFTER Alex assured me it was confirmed and scheduled. Finally, on 12/21—50 days after reporting the issue—they delivered the smallest, cheapest stove I’ve ever seen, which doesn’t even fit the space properly. To this day, management has never called me back. Unprofessional Communication and Total Neglect The lack of professionalism and responsiveness from this company is staggering: I’ve been trying to contact my property manager, Karol Wilson, for weeks, but she has never returned my calls, despite the severity of the situation. On one occasion, Nery disconnected my call when I asked to speak with Karol. After repeated attempts to reach someone, I overheard unprofessional chatter in Spanish before they realized I was on the line and hung up. Gail Llanes later texted me in response to my calls but failed to follow up after I reiterated my concerns and request to speak with Karol. This company’s disregard for tenant well-being is appalling. Their inability to provide basic necessities, complete lack of communication, and unprofessional conduct make it clear they do not care about their tenants. Avoid Shannon Property Management at all costs.

a year ago