Home2 Suites Home Suites By Hilton Rosenberg Sugar Land Area

This is our go-to hotel whenever we visit this area. We like the convenience of being right off of 59 and 99. It is very close to restaurants & shopping. We like the full fridge that is available as well as hot breakfast. The last visit though we were in room 207. It had a nail sticking out from the wall in the bathroom entry way. It could be dangerous if someone isn't careful. Also I thought our room in the past had a tray in the shower but I could be mistaken for another property. That would be a nice addition to store your extra toiletries for the shower if you don't use the provided toiletries that are installed on the wall.

2 weeks ago

Stayed for 2 days. Very close to Hermann memorial Hospital for which they even have special rates if you or a loved one is admitted there. Highlight was the front desk staff, for both day and night who who are very chill and helpful. Free breakfast with also decent. Bathroom door was a little funky. Difficult to drag and made a weird sound when opening. Otherwise clean and quite rooms. would recommend

2 months ago

We checked in late by Tony who was most helpful And friendly 😎. We met Roger during the day and he was very helpful and kind as well. The room was very clean and tidy, the AC worked perfectly. Thank you for a pleasant stay. I would recommend this hotel to anyone staying in the area based on our experience.

6 months ago

I’m leaving this review to share a positive follow-up experience and to acknowledge that a recent issue ultimately came down to a misunderstanding, not poor intent or bad service. My partner has stayed at the Home2 Suites in Sugar Land regularly over the past several months, and until this one incident, his experiences had consistently been great. The location is convenient, the staff is friendly, and it had become a reliable place for extended stays. After a stay, we noticed a smoking charge that genuinely confused us, as no one in our household smokes cigarettes — and we would never smoke anything inside a hotel room. That said, after the hotel followed up, it became clear that timing and communication gaps played a big role in how the situation unfolded. A staff member named Roger reached out directly and let me know he was actively working on the issue. He explained that the team members who approve reversals were temporarily out on vacation, which clarified why things felt stalled initially. Unfortunately, because we needed the matter resolved before our credit card statement closed, we did move forward with disputing the charge through American Express, which was ultimately successful. That decision was purely time-driven. What I appreciated most was the follow-up itself. Roger was professional, transparent, and clearly invested in addressing the concern. That outreach went a long way in restoring confidence and reinforcing that this situation was an honest mix-up rather than a reflection of how this property typically operates. Overall, this has been a well-run hotel and a place my partner has trusted for months. I’m comfortable saying this was an isolated misunderstanding, and I appreciate the effort the team made to follow up and provide clarity.

5 months ago

Female employee at check in sitting in lobby talking with a friend not paying attention and double charged for a previously prepaid night stay on Hilton website. I was only supposed to be charged the incidental security deposit. The next morning I spoke with front desk “ROGER” about the double charge and couldn’t even speak as he blamed it on Hilton reservations side and just stood there unwilling to listen or help. The review below about “ROGER” is completely correct. My guest asked him to descalate as he made me out to be a fool in the lobby talking loudly making accusations and pointing fingers. My guest stated that (ROGER) “He’s a little prick” condescending, unprofessional, unwillingness to help and point fingers while calling me out in the lobby as he talked over me was humiliating. “ROGER” and the night shift girl at check outs need to understand that they work in the hospitality industry and get paid to work as such! I shouldn’t be humiliated and talked down to by the front lines representing the “Hilton” brand who are supposed to be there helping guest not making accusations and again the review below of “ROGER” is precise and he is a walking liability to the “Hilton” brand and family. Thank you, Sam Vargas

6 months ago