Four Points by Sheraton Houston Intercontinental Airport

This property screams Texas hospitality, right from the moment we reached the airport to checking in I have nothing but nice things to say. The shuttle driver was super nice, giving us pointers on places to visit offered to even drop us to enterprise to later pick up our rental and provided lunch recommendations. The staff at the hotel offered an early check in hours in advance as we had just gotten off a cruise, the staff here goes out of their way every time to make sure your stay is comfortable and top notch. I have stayed in a variety of hotels and resorts ranging from 3 to 5 stars and the service at this property would put many 5 star hotels to shame. Nothing but genuine service with a smile.

a month ago

This place is not great. The location kinda sucks, like you arent going to walk anywhere for food, so you are limited to whats on site, delivery, or driving. But i knew that going in. On site is not great. The restauraut isn't open in the middle of the day, so if you check in before 5pm you are SOL. I paid in advance for breakfast, so i hoped that might be something respectable. It was garbage. A jimmy dean breakfast sammich would be an improvement. Just watery fake eggs, undercooked potatoes and like the saddest continental spread you have ever seen. So its nice to know they wasted my money before I even got on site. If someone reaches out to me to refund that breakfast I will edit this review accordingly. On the plus side, they must have anticipated my hunger, so they made sure to leave the previous guests leftovers in my minifridge. So I dont exactly have the utmost confidence that the rooms were thoroughly cleaned. Really the highlight of the visit has been the stray dog wandering around the parking lot, he seems to be having a good enough time and provides some idle entertainment. All things considered, one of my lesser bonvoy experiences.

5 months ago

Overall, not a bad hotel, but the breakfast needs major attention. I stay here often, and every time I stay and get the breakfast buffet, I have to search for a clean plate because many have old dried food/stains on them. The eggs smelled rotten, and after I took a bite, they definitely were not right. The server puts minimal effort and almost never asks what I’d like to drink, so I don’t get a drink with my food. Also, someone from my group got a milk, and it was spoiled.

a month ago

This experience was quite disappointing. The staff was unprofessional and unhelpful. Upon arrival, we were unable to check into the hotel. The young lady at the front desk did not meet our needs, which further compounded the dissatisfaction.. inappropriately!! I expected much better from a hotel of this caliber. This level of service falls well below the standard expected from a property of this reputation. A situation like this should have been handled with urgency, courtesy, and a solutions-oriented approach. Instead, it reflected a serious lack of customer care and left a very poor impression of the hotel.

4 months ago

Facilities are good, decent place for a quick overnight near the airport. Staff had trouble locating extra pillows (took 3 calls and a visit to the front desk to finally get them.) Staff running the restaurant/bar seemed brand new. Food was fine, definitely not worth the price.

5 months ago