Extended Stay America Houston Galleria Uptown

I’ve stayed at many hotels over the years, but Stacy is the kind of employee who turns a place to stay into a place that feels like home. From day one, she has been kind, professional, respectful, and incredibly accommodating. No matter how busy she is, she always greets guests with a genuine smile and a positive attitude. She consistently goes above and beyond what her job requires, making sure every guest feels welcomed, valued, and taken care of. What separates Stacy from others is that she doesn’t just do her job, she truly cares about people. She treats guests with dignity, patience, and compassion, creating an atmosphere that makes you want to stay here again and again. In my opinion, Stacy is one of the best employees at this Extended Stay America, and she is a major reason why this location stands out. Employees like her are rare. She represents the company with excellence and deserves recognition for the outstanding work she does every single day. If you’re considering staying here, know that you’ll be greeted by someone who genuinely cares about making your experience a great one. Thank you, Stacy, for all that you do. You are appreciated more than you know.

a month ago

Ms latanya was exceptional a blessing to me and my husband. Very welcoming full of recommendations and suggestions to the area. Very informative exceptional customer service and support. I would recommend this hotel based on her wonderful welcoming warm customer service. She made us feel at home and welcomed. We aren't use to staying in a extended hotel but on our next visit to Houston we will seek out this one if she is our welcoming committee. Thank you Ms latanya for making our stay a great experience. Love the sabas

a month ago

La Tanya is the absolute best! She is always so caring and kind, makes you feel truly welcome, and is always ready to help. She is very professional while still taking the time to get to know you so she can provide the best possible service :) I wish her the absolute best always!!!

a month ago

I stayed here for a week and a half. The first room they put me in had rotted wood in windowsill, musty smell, and microwave did not work. Front Desk clerk said that they just finished work in that room. The second room they moved me to was on third floor adjacent to trash room and has mold in the window sill. Employee props open the door to the trash room and would leave it opened, causing the smell of trash, on warm days, to fill the entire hallway because trash was not being taken out on a consistent basis. I did smell cigarette and Marijuana coming through the vent in the bathroom on several occasions. The showerhead appears to be defective, also does not have good water pressure and a tiny stream of barely noticeable water shoots over the shower curtain spraying water all over various areas of the bathroom. For my entire 10-day stay a smoke alarm was chirping on the third floor indicating fire safety concerns. While the property has many signs saying the property is being renovated I never once saw anyone doing any renovation work. There is an area near the front desk taped off with a plastic tarp; I never heard or saw a single person in this area. I would probably recommend the Hampton Inn up the road; the room rates were often better there, as well. NOTICE: do not let a concerning manager here gaslight you into thinking mold claims are rust. Clearly there is also rust present in the rooms, on electronics, but I also experienced mold consistencies in 100 percent of the rooms that I entered on this property.

5 months ago

This hotel is under new manegment and has been renovated it is like new ,very fresh and clean. it looks like they take pride and know how to treat a guess .I'm so glad to be here at this time to witness this beautiful transformation . I'm so exited to be here it will be great for FIFA visitors resumable great location stay a night our a season its awesome like to thank the staff for their dedication .

2 months ago