Candlewood Suites Houston By The Galleria

Tiffany at the front desk was awesome during my checkout. There was a pretty chaotic situation with another guest who was yelling, and she handled it really well. She stayed calm, professional, and didn’t let it throw her off at all. I actually paused for a minute because I was a little worried for her, but she clearly had everything under control. Not an easy situation, and she handled it better than most people would. If she’s not already in a management role, she definitely has the mindset for it. Really solid employee and great representation of the hotel.

2 months ago

Apparently blindly selecting the room by the lowest cost for rewards point is not the best strategy. The moment I walked into the hotel , I thought that it smelled like Marijuana. The smell persisted all through the hotel, especially on the third floor, which was where my room was. I wasn't aware that Texas had either medical Marijuana or Recreational Marijuana so for an establish to allow itself to be openly permitting an opium den, it seemed quite off to me. I went to my room and immediately locked the door, and upon locking it I noticed that someone had jammed a paper towel into the security peep hole, presumably to prevent people from peering in. I immediately went in, buckled down for the night and locked the deadbolt. The room itself was ice cold, the A/C was set to 16 degrees celsius and had been running, presumably to prevent the smell from the hallway from drifting in. Whenever I toned that A/C down, the stench of the opium den crept back in. Things were grimy, like the door, and parts of the bathroom. (Like where water had been hitting the wall because the shower curtain wasn't long enough). I saw one tiny roach climbing up the wall after I showered and I squished it. The pool was closed, and the windows were clouded, and the sign that was on the pool door appeared to be "closed by order of the city" not just "temporarily closed". In the morning, a fight broke out in a room right near the elevator, a woman was loudly yelling at some men. The only words I heard were Her: "YOU ARE SMOKING CRACK IN HERE???!!!" Him (he knew he was in trouble and was barely coherent) : "We found it in your pocket" I was unloading my stuff and near the elevator and I had two loads worth. The screaming was right next to the elevator. It went on for at least 10 minutes because I went down to my car, put my first load in, and came back up the elevator and they were still at it. I went to my room and got the rest of my stuff. I chose to go down the stairwell so I didn't have to go near the fighting. In the stairwell it smelled like wet, musty mold, there was garbage, and burn marks on the carpet, and at the bottom was a pile of trash from rooms like a chair and a flat screen. 0/10 stars , would NOT recommend

7 months ago

The staff was friendly during check-in, but upon opening the door to my non-smoking room, it smelled like cigarette smoke, felt musty, and there were roaches. The sofa bed was so dirty and uncomfortable I sent my son downstairs to ask for a pillow and extra blankets and they stated that they didn’t have any blankets and only gave him one pillow we decided to go to dinner, and return later. Upon returning to my room, I just couldn't stay there anymore—not even for one night. The smell of the room and the fact that there were roaches in the A/C unit and walls made me check out immediately. Furthermore, the parking lot didn't feel safe at all. When I checked out, I asked for a receipt or a paper confirmation of my checkout, but they refused and told me they would email me one. I still have not received anything. I was very disappointed with this hotel experience."

6 months ago

Quick bites and convenience store in walking distance without crossing major roads which is a bonus when traveling. Rooms were a good size and well cleaned. Staff was very friendly and helpful, great first impression.

2 months ago

Rooms were ok, but ice machine didn't work our entire 3 night stay. Told the front desk the first evening and followed up the next day. Maintenance never came. The location is a bit hazardous getting out on a very busy road.

2 months ago