Quality Inn and Suites West Chase

Do not stay here. I booked a room for 1 night for an appointment the following day. Check in was irritating because I had to go withdraw $50 for a deposit. Would put it on my card because I’d likely never receive it. Room smelled funky. Like it had been wet and not properly dried. I left and picked up food. I returned and set it on the desk. In the time it took to wash my hands, 4 German cockroaches made an appearance on the desk. I moved the food to the coffee table and the same thing happened. I started looking around and noticed more. The furniture is infested with roaches. I refused to sleep there. It was that bad. Who knows what creatures live in the bed. I ended up sleeping on a friend’s couch and returned the following morning for my deposit. I got it back immediately as promised. Only after I saw the roaches did I check the reviews. The all said the same thing. I didn’t bother checking because I’ve already had a pleasant experience with Quality Inn. Never anything close to this. This place is a Quality Inn in name only. Avoid at all costs.

3 months ago

This was honestly one of the worst hotel experiences I’ve ever had. The room was infested with roaches. Not just one or two, but multiple. They were in the bathroom and crawling near the bed area. That’s completely unacceptable and unsanitary. On top of that, the front desk staff was extremely rude. The guy working the front acted like helping guests was a burden. When I brought up the issue, he was dismissive and had an attitude instead of trying to fix the problem. No apology, no concern, nothing. Cleanliness and basic customer service are the bare minimum for any hotel. This place failed at both. I would not recommend staying here unless you’re okay with poor treatment and serious hygiene issues.

a month ago

If I could give them no stars that will be great. The roaches greeted me at the door. The water didn’t get hot. Customer service was horrible that man at the front desk by the name of ANEEL is very very rude for absolutely no reason. The room stunk so badly. The bathroom vent is louder than the tv. People thug outside all night with no respect nor dignity. HORRIBLE

a month ago

The rooms are clean but run down but the water is not hot. lukwarm at best. The reception is really bad. He would not accept my ID on the account that it doesnt have an expiry date on it! I tried to explain that its a UK ID and that it has my photo and name on it. Even explained that the if TSA accepts this ID why doesnt he? and I have the email confirmation of the booking in my email on my phone as well as my credit card which mentions my name but he wasnt interested and said "He cant give me the room" then he started tip toeing behind the counter and looking at my wallet to see what he can see and then he said, give me that ID (in my wallet) and said "All I had to do was to give him this ID!) like a boos talking to an inferior employee. certainly not someone who is providing a service! Bear in mind that this is happening at 10PM after a rather long trip.

5 months ago

Disgusting Experience – Will Never Recommend This Hotel This was by far one of the worst hotel experiences I’ve ever had. The stay was awkward, uncomfortable, and absolutely unacceptable. I found roaches on the bed in my room, and even saw roaches inside the elevator, which shows there is zero cleanliness or proper pest control in this place. There was no sense of responsibility or commitment from the staff, and the overall condition of the hotel was pathetic. I was so uncomfortable that I wanted to check out early, and I strongly believe I deserve a refund for such an awful stay. I will never recommend this hotel to anyone. Save your money and stay somewhere that actually cares about guests and basic hygiene.

4 months ago