Montagu Hotel

I cant in good faith recommend this location. They tell you to view the room before paying because there are no refunds which I thought was strange but I figured how bad could it be. My room didnt have a working stove. It wasn't a big deal because I wasn't going to be there long. It didnt seem too bad so I kept my reservation. But after being there a few days I noticed dried blood in the bathroom on the towel rack, inside the door frame, and possibly on the bathroom ceiling. Like someone was beaten in there, or maybe doing drugs? Also certain spots on the wall were discolored like it was painted over. The area looked like it had marks from a knife? I dont know . Doing a quick walk through its not something you would initially notice or even think to look for. I have never stayed any place like this and it's in a so called good area. The man next door to me said he had been there a while and noticed sex workers, drug use and other activities. It's not safe nor sanitary. It’s definitely a health hazard. It's a stay I wish I could forget. I cant help but imagine what happened inside the walls of room 305.

5 months ago

Firstly, they are implementing a new thing where maintenance bangs on your door every week demanding rent be paid, even if you have been living here for MONTHS and pay on time every time. Going as far as to ENTER YOUR ROOM WHILE YOU ARE IN THERE. Speaking of maintenance, they are useless except for demanding money. Nothing gets fixed, or you're told it's "supposed to be like that". The people who stay here huddle outside and stare when you walk to your car, very odd behavior. The only person who works there with semi decency is crystal. Rooms are nasty, nothing was cleaned before we got there, and there was some strange yellow liquid on the floor in the hall outside. Please consider re training staff.

a month ago

I can’t recommend this hotel to anyone. Front desk person kept interrupting when I was talking to the GM. Dogs kept me awake seven nights of my stay keeping me awake. I complained many times GM said he removed the people but they were still there. Then he said it was last week and the police would not let him remove the people. He got upset and said I threatened him when I called corporate and complained. I recorded every interaction with him and all staff members no threats were made. Now to get a refund for the seven nights of deprived sleep I have to go to small clams court. Instead of giving a refund they make things up. Stay away from this hotel.

a month ago

This is our second time booking a weekend with this hotel, the first stay was a mess but we decided to give it a try… this time we booked for the apartment style room for the weekend instead of staying it wasn’t available the booking was set. Once we got to the hotel that’s when we were told it wasn’t available and had to get a basic room and they took off $100 because of their fault. Well we checked out this morning we have two small children and wasn’t told where to smoke so we figured smoking on our balcony was ok since everyone else does it. This morning 1/4/26 front desk (Legacy) comes to the second floor with a snoodity attitude and says “if you want to smoke go to the table or pay the smoking fee” then looked at the people we assume live at hotel and started using hand gestures that we were smoking. Very unprofessional. So we deceived not to wait until 11 am to check out, we left at 9:00 am. Very unprofessional Legacy needs to go! We were never explained where we could or couldn’t smoke several people have chair outside their rooms to smoke I’m assuming they are living there and get a free ride when you have people living there. The booking process is dreadful the website is not up to date with the hotel itself the staff is a mess just as much as their rooms.

2 months ago

0/5 Stars. Cancelled a 3mo stay after a couple days. 1. Chairs - covered in stains 2. Beds - cheap thin mattress, no structure to it. 3. Shower - either scalding or freezing 4. Under bed - a layer of dust. Even the electrical cords were caked in dust. 5. Laminate cabinets - broken. No idea why laminate was used for a wet area. 6. Wifi - at best it was 8mb down/2 up. Falsely advertises "High speed internet". 7. Breakfast - a small bagged muffin and coffee is not breakfast. I believe this is a franchise but the parent company should have standards and accountability.

2 months ago