Home2 Suites by Hilton Houston IAH Airport Beltway 8

I stayed here 3 nights while I was in town for a conference. This hotel is well below the standards I’m used to seeing from a Hilton brand. Room cleanliness was subpar. The lobby did not seem attentive. The coffee pots were empty two of the days I checked (around 5:30 AM). Breakfast was not open on time. Finally, my reservation was cancelled for some reason which just delayed my check in. On the flip side, the location is right off the highway which is convenient. And there is a new security around the parking lot. I was also told there is nightly security guards in the parking lot. Overall, I’m less than pleased. I will stay somewhere else next time I’m in Houston.

a month ago

I stayed at Home2 Suites by Hilton in Houston, Texas, and my experience was extremely disappointing — especially for what was supposed to be my birthday trip. When I checked in, I was not informed that rooms are not automatically cleaned. The next day, my room was left unserviced, and when I asked about it, I was simply offered towels. That same night, I learned from local news and my Uber driver that there was an active serial killer in Houston who had killed multiple people within two weeks. As a woman traveling alone, I felt unsafe leaving the hotel after dark, so I stayed in — but my room quickly became unbearable due to a broken thermostat that kept heating up no matter how many times I adjusted it. The in-room phone didn’t work (pressing “Front Desk” said “no guest messages”), so I had to use my cell phone to reach someone. When I finally did, I was told that unless I was extending my stay, there was nothing they could do. I later got moved to another room, but that thermostat didn’t work either — it was freezing cold with a dead battery. Between the lack of housekeeping, broken AC units, and a nonfunctional phone, this stay was far below Hilton standards. I was offered only 2,500 Hilton Honors points for everything I went through — a token gesture that didn’t begin to make up for a ruined birthday trip. To make matters worse, I’ve called and emailed the hotel manager multiple times and left detailed messages, but she has never returned my call or followed up on my refund request. I’ve always trusted Hilton for quality and comfort, but this experience felt more like a budget motel than a Hilton property. I sincerely hope corporate reviews this property’s management and addresses these ongoing issues. Guests deserve better.

5 months ago

I've stayed at a lot of Hiltons. We started staying at Home2 Suites when we had a flight cancellation and they took really good care of us in New Orleans. This Houston airport location is the 2nd Hilton to misadvertise about their shuttle service; Boston was the first. I purposely booked this hotel so we could have shuttle service & I could drop the rental car off the day before. I had everything noted in the special notes in the reservation about my shuttle needs. When I checked in, the guy at the counter tells me he sees my note & that he can't provide me shuttle service for that time. I asked why they didn't notify me earlier & he said he wouldn't have seen the note until today; well it was 3pm, I booked a week ago & they had all day, but no contact from the hotel. Went to the pool & it was absolutely freezing,I'd guess about 68 degrees. There were leaves in the bottom too. Big disappointment. Room had stains all over the carpet. & no dish soap in the kitchen. This place is well below Hilton's standards. I will never book another Hilton "airport " location again. This is twice they've cost me an extra day of car rental and were less than customer focused after the inconvenience. 11-05-25 Called manager 11-03-25 first thing in the morning. She hadn't came in yet so left a message for her to call me. The lady I spoke with said she was expected in an hour. Waited for the return call, but 2-days later still haven't heard back. This Hilton is not up to their normal standards.

4 months ago

I want to specifically thank the manager who went completely out of her way for me! When there was no shuttle driver, she drove me herself to the airport and treated me so well. They accommodated an early check in and the rooms were nice and well stocked. They were also very clean.

4 months ago

If you are traveling for business, avoid this hotel at all costs. I stayed here for two weeks and the experience was disastrous. The most outrageous part was that housekeeping was never done during my entire stay. Despite requesting more than three times to coordinate the cleaning with my work schedule, they simply ignored me. It is a total lack of respect that the guest has to adapt to them, and in the end, they didn't even provide the basic service of cleaning the room. The front desk staff is just as bad: they are rude, unprofessional, and lack the basic courtesy expected from a Hilton brand. To top it off, the Wi-Fi connection is terrible, making it impossible to work. Do not waste your money or your patience here; there are much better options with staff who actually value their guests

2 months ago