Holiday Inn Houston Webster

Atthawut Prathumrat

I stayed here for one night, January 15 to January 16, 2026. I booked in the morning and checked in the same evening using my Diamond Elite benefits. Check-in was smooth and welcoming. The front desk staff clearly recognized my Diamond Elite status, thanked me for my loyalty, and upgraded my room from a 1 King Bed Standard to a 1 King Bed Standard with a Sofa Bed. It was not a suite, but having the sofa made the room much more comfortable and relaxing. First impressions were very positive. The hotel feels spacious, and the floors smelled clean and fresh, which gave a strong sense of good hygiene. The room and bathroom were very clean. The bed and pillows were soft and comfortable, making it easy to rest. The carpet does look a bit old and might not be ideal for walking barefoot, but it did not smell musty at all. It just shows some age and nothing more. I did not get a chance to try breakfast because I woke up too late, but the room itself was very quiet. I barely heard any noise from neighboring rooms. The only sound I noticed occasionally was from the hallway when other guests passed by or closed their doors. Overall, it was a very restful stay. Honestly, I am surprised this hotel has relatively low review scores on some platforms. My experience here was better than many hotels with much higher ratings. If there were issues in the past, they may have already been addressed, because I did not see anything that needed improvement. The price was also very reasonable for the quality. I would definitely stay here again without hesitation.

3 weeks ago

John H

We were looking for hotel which provide walking in shower that my wife like it just like home shower room. This holidays Inn listed one of the room with walking shower but did not mention it is handicapped bathroom which is entire bathroom has no barrier to block water and floor is very wet specially near the sink when you need to stand and brush teeth. It becomes hazard and dangerous to fall. The setting is for handicapped with wheelchair not for non-handicapped person to use. We complained about it next morning which is on Friday and close to the weekend and they told me all the rooms are booked and ask me to check back on Monday. We have to bear the risk of fall to stay there for more nights. I went back on Monday and they give me a room and let me to check. At first glance, it looks clean and bathroom has bathtub 🛀 and I accepted. However as soon as I moved in and discovered more problems with this room. It seems it was not furnished to meet quality and safety standards. The room missing a luggage rack. There are two nightstands on each side of king bed with no table lamp There is no table lamp on the computer desk as well. The entire room has one really cheap floor lamp with switch near top of the lamp. See attached three photos. Unfortunately, I did not take photo of handicapped bathroom. There are some other issues during the stay. When we check in the front desk told us breakfast is $10 person. I told them when I book the hotel it advertised as free breakfast included. They later on agreed to offer free breakfast. Why they cheat, why they pretend they don't know what they sale? They give us two electronic room key and only one works. We came next day to ask to reprogramming the non working key then the other working key stop working. The system only be able to program one working key. The same problem with second room key. We simply gave up and not complaint about it. Also there are loud noise outside of second room we stayed during the morning hours and we are unable to focus. The breakfast food is terrible. In first morning breakfast, the scrambled eggs with rotten egg and the smell so bad until one customer and me both found out and complaint about it, then they change it. Also there is no hot oatmeal only small bag go oat meal and I have to heat a cup of water in the microwave that has no glass plate in it. This is not highly respected "Holidays Inn" I remembered. It is one star hotel with no quality. According to the front desk manager. They recently purchased this hotel and are still doing renovations. However, there is no excuse to rent handicapped room for non handicapped customers with wet floor hazards and rent room without fully furnished lighting fixture. That is safety hazard. I am wondering if they have passed inspection. I paid $97 per night and definitely not worth the money and there is no way that meet Holidays Inn standards as they sale to me. My hotel stay experience is NOT Holidays Inn quality. Feels like I have been scammed. I file a complaint to the Citi Travel customer service and asking for refund or partial refund and they told me they cannot help me one week later. To those who need to stay in this area, choose other hotel like Hilton Home 2. You will be very disappointed if you book at Holidays Inn! Jan 25, 2026 Update: After raised issue to manager and they agree to refund me 30% of total charge. That is positive sign that they do care about the customer's experience and want to make improvement. The bad experience is not just from the Holiday Inn because I booked through CITI travel and Booking.com. THe process of refund is nightware as well. Three party could not work together to make it happened. THe booking.com and CITI travel are the problem and refuse to process of refund and I have to jump in to communicate both parties and they are not doing their job to refund. I would never going to use CITI travel and booking.com Booking.com is the worst when you have issue with booking and they are slow and not helpful.

3 weeks ago

Kimberley Smith

This was by far the best Holiday inn we've stayed at in a while. June, Madison, Katie & Kelly were awesome! The hotel was under renovation, not sure why as it looked fabulous to us. Our room was perfect! We booked a standard queen room with 2 beds and because I'm Platinum Elite, they automatically upgraded us to a suite. No one has ever done this for me before! The restaurant/bar area was awesom too! Breakfast was fantastic! My grandson is ready to go back!

4 months ago

Brittany McKinney

Guests beware. We booked our stay for 3 nights on 12/21. On our way to Houston and we get a call on 12/26 to say they cannot honor our reservation sorry. That’s it. Nothing else. Put us in a panic and we now have to pay substantially more for different Accommodations. For a large company you would think they would have a better system to not allow this to be an issue. If you’re sold out since mid December your online system should not allow bookings. Period.

a month ago

Briana Brandt

Positives: The staff were all very friendly and helpful. We called down to the front desk to get some sheets for the sofa bed and they promptly delivered them within 10 minutes or less. Also despite lots of people staying in rooms around us, it was actually a very quiet stay. Window units kept the rooms nice and cool. Negatives: There was a musty smell, and overall all the amenities, fixtures and aesthetic was very dated. The floor was not very clean, and the room was out of hand soap in the bathroom. There was a small kitchen in the room, but nothing in the cabinets to be able to use. Trash cans were very small, so when we brought dinner to the room, there was no where to throw the trash away but to put it by the door. The sofa bed we got sheets for was not possible to sleep on. The mattress was so thin you could feel the metal springs and the metal frame. We ended up having to squish four people into 2 queen size beds instead of spreading out and using the sofa bed which is why we chose the suite. Breakfast was below average. Luke warm food and just clearly low quality. I believe it’s under new management/ownership so it would be worth coming back in a few months or next year to see if anything has improved.

4 months ago