Holiday Inn Houston Webster

If there was a way to give a negative review. Had planned a nice Valentine's day dinner for my wife and I, and my best friend and his wife. Booked 2 rooms for 2 nights. First room we checked into smelled of raw sewage. They moved us to another room. We them learned that there was no hot water in the hotel. Moving forward to Saturday morning, around 11 am, still no hot water. Hot was was back on, kinda around 5:30 pm Saturday night. We went out for dinner, came back to the hotel, guess what. No elevator, no hot water, no AC. Worst hotel ever.

3 weeks ago

Stayed here for our valentine's weekend and things quickly went down hill....we started out in the pool and hot tub and by the time we got out there was no hot water in the entire hotel....the next morning my husband gets up early to go have breakfast and he usually brings me a plate for whenever I awake and that was not allowed....I get up to take a shower and still no hot water!! The carpet on the whole 5th floor is coming up so I tripped in my heels leaving for dinner....came back and the lights were out! Had to climb to the 5th floor...then couldn't get in one of our rooms so had to take the flight of stairs again because the elevators were out...got back to room and the ac was out and that was the last straw...packed up and went to the staybridge right down the street....Never again Holiday Inn, this business has been going downhill for years and now most of your hotels seemed to be ran by slumlords!

3 weeks ago

I stayed here for one night, January 15 to January 16, 2026. I booked in the morning and checked in the same evening using my Diamond Elite benefits. Check-in was smooth and welcoming. The front desk staff clearly recognized my Diamond Elite status, thanked me for my loyalty, and upgraded my room from a 1 King Bed Standard to a 1 King Bed Standard with a Sofa Bed. It was not a suite, but having the sofa made the room much more comfortable and relaxing. First impressions were very positive. The hotel feels spacious, and the floors smelled clean and fresh, which gave a strong sense of good hygiene. The room and bathroom were very clean. The bed and pillows were soft and comfortable, making it easy to rest. The carpet does look a bit old and might not be ideal for walking barefoot, but it did not smell musty at all. It just shows some age and nothing more. I did not get a chance to try breakfast because I woke up too late, but the room itself was very quiet. I barely heard any noise from neighboring rooms. The only sound I noticed occasionally was from the hallway when other guests passed by or closed their doors. Overall, it was a very restful stay. Honestly, I am surprised this hotel has relatively low review scores on some platforms. My experience here was better than many hotels with much higher ratings. If there were issues in the past, they may have already been addressed, because I did not see anything that needed improvement. The price was also very reasonable for the quality. I would definitely stay here again without hesitation.

a month ago

This was by far the best Holiday inn we've stayed at in a while. June, Madison, Katie & Kelly were awesome! The hotel was under renovation, not sure why as it looked fabulous to us. Our room was perfect! We booked a standard queen room with 2 beds and because I'm Platinum Elite, they automatically upgraded us to a suite. No one has ever done this for me before! The restaurant/bar area was awesom too! Breakfast was fantastic! My grandson is ready to go back!

5 months ago

Positives: The staff were all very friendly and helpful. We called down to the front desk to get some sheets for the sofa bed and they promptly delivered them within 10 minutes or less. Also despite lots of people staying in rooms around us, it was actually a very quiet stay. Window units kept the rooms nice and cool. Negatives: There was a musty smell, and overall all the amenities, fixtures and aesthetic was very dated. The floor was not very clean, and the room was out of hand soap in the bathroom. There was a small kitchen in the room, but nothing in the cabinets to be able to use. Trash cans were very small, so when we brought dinner to the room, there was no where to throw the trash away but to put it by the door. The sofa bed we got sheets for was not possible to sleep on. The mattress was so thin you could feel the metal springs and the metal frame. We ended up having to squish four people into 2 queen size beds instead of spreading out and using the sofa bed which is why we chose the suite. Breakfast was below average. Luke warm food and just clearly low quality. I believe it’s under new management/ownership so it would be worth coming back in a few months or next year to see if anything has improved.

4 months ago