Holiday Inn Express & Suites Houston W - Memorial City Area

deekshitha

I had an excellent stay at this hotel! The bedrooms were spotlessly clean, comfortable, and clearly well cared for. Everything felt fresh and inviting, which made it easy to relax from the moment I arrived. The staff were incredibly friendly and welcoming, always ready to help with a smile. Their warm attitude really added a personal touch to my stay and made me feel right at home. I would highly recommend this hotel to anyone looking for a clean, comfortable place with truly wonderful service. I’m already looking forward to my next visit!

2 months ago

Tiffany Ballard

The room is nice, the quality is great, and the receptionist was so sweet (Lady with the gold teeth). I put in a request to have my lost items shipped and I've been waiting for a response from the manager for almost 2 weeks! I havent received 1 email in regards to say that they've received the request for my lost item, and I know the receptionist stated that the request would be reviewed the day I submitted it which was 2 weeks ago(anotherreceptionist)! Im willing to pay for the items to be shipped but it looks like they would like to keep it without hesitation! The receptionist even described my items to me during the call which told me that it was in hand and my boots are still on site at the hotel 💔! This is definitely not how I thought it would be handled!

3 weeks ago

Sarahcoop218

Great experience and will definitely go back. The location was perfect for the activities we had planned. I was a little nervous about parking safety based on previous reviews, but the entire parking lot is gated with a security car and another security guard sitting outside at the gate at night. They had ear plugs provided in the room because it is located right off the highway, but the noise didn’t bother us. I will note that, while you don’t hear the people next door, you do hear people walking around on the floor above you. Breakfast was just okay, nothing to brag about, but have definitely had better from this hotel chain. The front receptionist was so helpful and welcoming. Overall great experience. I also would like to note, it smelled great. From the lobby to the room, everything smelt fresh and clean.

4 months ago

IC B

Our stay was wonderful! We were traveling up from Florida, and the staff member who assisted us was amazing. She was patient, understanding, and very willing to work with us, which made our travel experience so much smoother. Excellent customer service and professionalism — truly appreciated her kindness and flexibility. Thank you for making our stay enjoyable! Andrea

3 months ago

ISRAEL GUZMAN

This an experience from November 26, 2025. And this is the worst service I have ever received from an IHG hotel chain. I been a member since 2011. As we arrived for our stay, we notice there’s 3 employees assisting a customer. A trainee, a manager and a regular employee (assuming was training the new employee). We patiently waited our turn, just to feel completely unwelcome to the hotel. As common courtesy and as previous experiences; it is customary for the personnel to greet your welcome to the hotel, commonly also thank for the loyalty and acknowledge the members status. As well as offer amenities or an opportunity/option to earn more points. Usually explain the amenities on site, breakfast times, complete the form for the vehicle being driving. However, this experience went out the window, as stated before 3 employees patiently assisted a customer before us and when our time came, patience went out the window. Manager went back to her office. Then the other 2 employees rushed us in, none of the previously mentioned customary actions were taken. ONLY the new employee mentioned once while handing the keys of our room “Oh!, Thanks for your member status with us”. The only question asked to us was, “What brings us to stay in the hotel?” Which I really never had that asked. If it wasn’t late night and holidays, I would have requested to be transferred to another hotel on the chain. In the morning during breakfast, there were even people non guests walking in and using the breakfast facilities while guests were waiting for them to puck what they were getting and leave, so guests can served them breakfast.

2 months ago