Hampton Inn & Suites Houston Medical Ctr Reliant Park

Hallways and rooms smell musty. In the room, the ceiling appears to be textured-concrete. That's not something I want to see. I feel like I'm in a parking garage or an institution. By reading other reviews they've had issues with vehicles inside the "locked" gates (which you pay extra for) getting broken into. Don't keep valuables in your vehicle just in case. While the room is clean, amenities are lacking. Mattress is decent. TV is old and not smart. Bathroom was probably remodeled and looks okay. Desk in the room is nice. Did not visit gym or pool area. Staff are nice and attentive. Breakfast was good and had a good bit of options. I hear the shuttle service is convenient, but won't be taking advantage. While this is not trying to advertise as a luxury hotel, it's not trying to overachieve as a low-end option either. In the end, not a good value for the money.

a month ago

Location was great, loved the room; however, when I came back from a long day of working (12 hours) I found my door open. The dead bolt was left out so it would be easier for housekeeping to get in and out, and they never closed my door. I told the front desk & sent a message via the app. All they said is we will investigate. Luckily nothing was stolen.

2 weeks ago

This hotel is located super close to MD Anderson medical complex. They treat us amazing at this hotel! They have a shuttle with Chris and Brenda who are always driving from 6:00 a.m. until 7:00 p.m. they are tireless and dedicated! We love them! This hotel has made us feel so special at a time when we needed help the most. The parking is gated and very safe. Also directly next door to the luby's cafeteria which also is excellent and so fast! Close to lots of other restaurants Target etc. The rooms are neat and clean with a mini fridge and a microwave. Great pool when it is in season.

3 months ago

Close to hospital, nicely appointed room. Area doesn't feel particularly safe at night. Housekeeping staff pleasant, front desk not so much. Refusal for early check in or late check out unless you are a member. Shuttle to hospital is available but only runs once an hour which seems silly considering the proximity. Told we could 'hang out' in lobby before/after, but then told us that someone who has mobility issues can't lay on couch (there are many). Only 1 elevator in working order, only 1 door works at the front. Do not plan on returning.

a month ago

We literally picked this hotel because it said it offered free shuttle to NRG Stadium. We asked for a shuttle at 6:30pm for the 8:15pm kickoff for the Texas Bowl UH vs LSU. We were told the shuttles were no longer running for the night. What's the point then? The game didn't start for 2 hours and shuttle service already ended. At least post the times on your website so we know it wasn't worth it. But no running shuttle times were posted. We were trying to save money on Ubers and this defeated the point. Also, the "gated parking" is non-existent. Yes, there is a gate. But it was never shut the whole time we were there. So you think your cars are safer and more protected and they aren't. Plus you have to pay for it. Pointless. This hotel didn't meet normal Hilton expectations. More run down and not as clean. Not sure where the 4 star rating is coming from. I wouldn't brag on how nice or clean this location looked.

2 months ago