Econo Lodge Inn & Suites Houston

I am extremely disappointed with this hotel. This place is absolutely disgusting, especially considering they charge as if it were a decent hotel. We had just arrived to our room and when we opened the bed, it was obvious that the sheets and blankets had NOT been washed. There were hairs and visible stains on the bedding, which is completely unacceptable and unhygienic. On top of that, as soon as you walk into the room, there is a very strong and unpleasant smell. The overall cleanliness of the room is terrible and made us feel uncomfortable staying there. This hotel does not meet basic cleanliness standards. I would not recommend staying here at all.

2 months ago

So I checked in for my wedding with my wife to be that way and when her bridesmaids were helping her get ready for he wedding the merchant accused me of lying and never asked why the bridesmaids were there and kicked us out, not even an hour after paying $95 for the room for the night under pretenses he obviously didn't consider. Don't bother with this location as the merchant will kick customers out and yet ignores other people there that looks suspicious.

3 months ago

I asked for an upgrade since the current room I had was missing a couple of things and appeared unkept, among other things. I called the front desk to express my concern, the day time clerk didn't give me a chance to say what I wanted and hung up in my face shortly after. Like literally hung up in my face. I thought the negative reviews were from people that complain about every little minor incident, and thought nothing of them. But...they weren't exxagerating. At all.

4 months ago

Location was great but the hotel itself was not. They have a bad roach problem. The roaches were crawling in the bed, counter tops, and in the refrigerator. When we mentioned it to the staff they weren’t surprised and said we couldn’t get a refund. So we checked the room even more we see they had been putting roach kill down. After being told we weren’t getting a refund they moved our room. The next room had mold and mildew growing in the air conditioning unit. I woke up sick. I had to call booking.com to complain because this was very unacceptable. I wish I could post the pictures but it’s not letting me. This needs to be known across all sites! If I could give 0 stars I would! Also I don’t want a system generated response this was very unprofessional and unpleasant! The staff is very rude and don’t care as long as they are making money! This hotel knows their rooms are nasty and don’t care! Even the boric acid behind all the appliances had roach eggs in them. There needs to be a way I can add pictures.

7 months ago

I booked a stay at this Econo Lodge through SuperBooking for a special occasion, and it turned into one of the most disappointing experiences I’ve ever had with a hotel. When I arrived, the front desk insisted I provide a credit card under my name for incidentals. My reservation was already fully paid for using my boyfriend’s card, which I had with me, and I also offered the number for another valid card under my name. Instead of working with me, the staff was rude, dismissive, and unwilling to accommodate reasonable alternatives — even though I had already secured the booking and provided payment. The way we were treated was completely unprofessional, and they refused to check us in at all. No attempt was made to resolve the situation, and the entire interaction was unnecessarily hostile. I left without a room, without any service, and with a terrible impression of this hotel. I would not recommend this location to anyone, and I will be pursuing a refund through corporate and the booking site. Guests deserve respect and flexibility, not hostility and denial of service.

7 months ago