Country Inn & Suites by Radisson, Houston Intercontinental Airport East, TX

So we came here 10 years ago August 15, 2015 for our wedding honeymoon. We had the jacuzzi suite. Absolutely loved it. 10 years later we wanted to go back to just be at the same place and in the same room. I am so upset it literally shattered my expectations. The jacuzzi has a sink faucet and literally took an hour and a half to fill up by the time it was done we were so over it we only stayed In it for 15 min and just got out. They advertise a heated indoor pool so I was so excited as our baby could experience a pool for the first time. Pool was absolutely freezing couldn't even get in it. The room wasn't bad if you just ignore the jacuzzi part. It was a comfortable bed and what not but still I can't understand who put a sink faucet on this jacuzzi!!!! It literally ruined our mood. Just made us irritated and over it.

a month ago

One of the worst hotel experiences I’ve had. I booked this hotel primarily because it advertised an airport shuttle. There is no airport shuttle, which resulted in unexpected transportation expenses just to get to the property. When we entered our room, it smelled strongly of onions and mold. Using the air conditioning or heating unit only made the smell worse, to the point that we had to sleep with the window open. The cleanliness was unacceptable, especially for a hotel accommodating families. We found a cockroach in the pool area, and the floors throughout the property were visibly stained. Even the beds were questionable. My kids commented that it looked like someone had slept on top of them, which should have been a major red flag. Between the misleading amenities, poor hygiene, and overall condition of the hotel, this stay was extremely disappointing. I would not recommend this hotel, especially to families with children.

a month ago

READ BEFORE BOOKING!!!!!!!!!!!!!!!!!!!!! This hotel is extremely old and poorly maintained. The rooms were dirty, with visible dust, stained sheets, rugs, couches, and an unpleasant smell as soon as we walked in. The furniture looks outdated and worn out, and it honestly feels like nothing has been updated or properly cleaned in years. The bathroom was especially disappointing — grime in the corners, old fixtures, and cleanliness clearly not a priority. The overall condition of the hotel made the stay uncomfortable and far from relaxing. Customer service did not help improve the experience either, as staff was a bit slow and made me wait for my key because they had to check of the rooms was ready even though it was 2 hours past checking time so the room needed to be ready. I would not recommend staying here unless major renovations and cleaning improvements are made.

a month ago

When we first arrived and checked in, the room we got assigned had the door open and the bed was unmade and room had not been cleaned. We then got assigned a different room. The new room appeared to be cleaner than the last but still not very clean. There were streaks in the toilet, shower was stained, jacuzzi tub appeared dirty and neglected. The water in the bathroom sink shot out the side, there was a large gap under the door to our room which let In a lot of light from the hallway. The thermostat in our room would not go cooler that 75 and the room was VERY HOT and humid. The door handle felt loose and unsecure. Would not stay again.

a month ago

READ MY REVIEW BEFORE BOOOKING! first of all they hotel fish these rooms! the lobby is new and that’s how they’ll get you! this hotel is very disgustingly old! For starters we did pay around 215$ for 2 nights i thought was reasonable, get into the hotel and immediately in the halls you smell a rotten stench, elevator was acting weird, but that’s not the worst part. Get into our room and 3 of the lightbulbs are out, the lock on our door is broken, the walls, pillows, blankets, couch and furniture all stained with a very strong mildew odor. Sketched out at that point, 30 mins later our fire alarm is going off, very loud with a loud smell of fire and smoke, i checked the cords, lamps anything that could be a possible fire starter which anything could of the wires were electrical taped, battered with and could definitely spark! nothing was to be found, the front office lady i can say was amazing with helping but had no knowledge of the alarm going off because there systems did not work! SO A WALKING FIRE HAZARD! we got moved to our 2nd room, at that point we didn’t care it was so disgusting, glass on the FLOOR, i got my foot cut up due to it! everything was stained yet again! But we had plans and had to be ready in 2 hours, as time went by we realized it was still extremely hot, i complained 2 times already, the ac was not cooling down, so it stayed 80 degrees in there. After the lady was realizing it wasn’t cooling she moved us again, this was probably the worst room yet, a strong eroding weed and moldy smelled filled the room and everything in it, we didn’t stay at all we had moved our stuff and left for the night, come back around 3 am and we’re looking around because i physically couldn’t breathe right, i’m deadly allergic to black mold. We found black mold in EVERY VENT, SHOWER HEAD, ON THE COUCH, WALLS, BATHROOM WALLS! A LITERAL HEALTH HAZRAD WE DISCOVERED, but it was not shocking knowing everything we knew and saw before. The room lingered with a strong weed smell, crazy for a non smoking room, now this fire alarm was literally taped and broken! so yet another fire hazard! we stayed up booking another hotel far away, really disappointed we had to spend 156$ on another hotel for 1 night because this was a hell hole! we didn’t really sleep at all due to being terrified our dog was open when we got back that night at 3am, black mold and weed scent. I packed up went and did demand a refund, knowing this is a walking hazard and this hotel should not be allowed to stay open! after refusing another room, and arguing and being lied to for 10 mins, he finally said they’d refund my 3rd party booking app i had used to book, that was a week ago, i’ve contacted them and nothing, i can’t describe enough how horrible this place is and how we literally got sick within 24 hours being there, please do not stay here; don’t spend your money here. This place should be closed permanently.

4 months ago