Country Inn & Suites by Radisson, Houston Intercontinental Airport East, TX

When we first arrived and checked in, the room we got assigned had the door open and the bed was unmade and room had not been cleaned. We then got assigned a different room. The new room appeared to be cleaner than the last but still not very clean. There were streaks in the toilet, shower was stained, jacuzzi tub appeared dirty and neglected. The water in the bathroom sink shot out the side, there was a large gap under the door to our room which let In a lot of light from the hallway. The thermostat in our room would not go cooler that 75 and the room was VERY HOT and humid. The door handle felt loose and unsecure. Would not stay again.

5 months ago

One of the worst hotel experiences I’ve had. I booked this hotel primarily because it advertised an airport shuttle. There is no airport shuttle, which resulted in unexpected transportation expenses just to get to the property. When we entered our room, it smelled strongly of onions and mold. Using the air conditioning or heating unit only made the smell worse, to the point that we had to sleep with the window open. The cleanliness was unacceptable, especially for a hotel accommodating families. We found a cockroach in the pool area, and the floors throughout the property were visibly stained. Even the beds were questionable. My kids commented that it looked like someone had slept on top of them, which should have been a major red flag. Between the misleading amenities, poor hygiene, and overall condition of the hotel, this stay was extremely disappointing. I would not recommend this hotel, especially to families with children.

5 months ago

So we came here 10 years ago August 15, 2015 for our wedding honeymoon. We had the jacuzzi suite. Absolutely loved it. 10 years later we wanted to go back to just be at the same place and in the same room. I am so upset it literally shattered my expectations. The jacuzzi has a sink faucet and literally took an hour and a half to fill up by the time it was done we were so over it we only stayed In it for 15 min and just got out. They advertise a heated indoor pool so I was so excited as our baby could experience a pool for the first time. Pool was absolutely freezing couldn't even get in it. The room wasn't bad if you just ignore the jacuzzi part. It was a comfortable bed and what not but still I can't understand who put a sink faucet on this jacuzzi!!!! It literally ruined our mood. Just made us irritated and over it.

4 months ago

READ BEFORE BOOKING!!!!!!!!!!!!!!!!!!!!! This hotel is extremely old and poorly maintained. The rooms were dirty, with visible dust, stained sheets, rugs, couches, and an unpleasant smell as soon as we walked in. The furniture looks outdated and worn out, and it honestly feels like nothing has been updated or properly cleaned in years. The bathroom was especially disappointing — grime in the corners, old fixtures, and cleanliness clearly not a priority. The overall condition of the hotel made the stay uncomfortable and far from relaxing. Customer service did not help improve the experience either, as staff was a bit slow and made me wait for my key because they had to check of the rooms was ready even though it was 2 hours past checking time so the room needed to be ready. I would not recommend staying here unless major renovations and cleaning improvements are made.

4 months ago

The rooms are FILTHY! Bugs were in the restroom behind the toilet , the carpet was FILTHY, need to be pulled at this point . I did not sleep comfortably here , the pull out bed was also stained , I voiced my concerns to the receptionist, Indian man mid 30’s and he came off as rude and unreceptive. I would not recommend, however I see that they’re doing renovations, at this point it should be closed until everything is completed.

2 months ago